Christopher Wong Leh Hieng Email & Phone Number

Bintulu, Sarawak, Malaysia

Miri, Sarawak, Malaysia

• Plan and manage infrastructure and system solutions within the school. • Provide support for the following: servers, computers, laptops, printers, photocopiers, projectors, interactive smartboards, pabx system, network equipment, software packages. • Managing and tagging IT assets. • Plan and set up yearly budget for IT expenditure. • Member of Group ICT committee that discusses implementation of new technologies and formulation of IT policies for Tenby Schools Miri. • Work closely with vendors and related departments to plan deployment of software solutions while ensuring objectives, deadlines and budgets are met.• Create and manage user accounts and access on Office 365 for all Tenby Schools Miri users.Successful Projects:• Implemented Domain Controller with Active Directory governing all users, file server, DHCP server, and DNS server on Windows Server 2008 platform. • Implemented backup solutions for all servers on campus, which includes software solutions that are running in server environments. • Plan and coordinate implementation of School Management System in virtual server environment. • Plan and coordinate movement of IT assets from old campus to new campus. • Plan and coordinate with vendors for the setup of network infrastructure of the new campus, which includes wireless APs, network switches, cabling, internet leased line, firewall.• Plan and coordinate implementation of ePurse system.• Plan and coordinate integration of School Management System and Library system to synchronize student and staff data.• Plan, setup and deployment of Office 365 for all users in Tenby Schools Miri. Linking Office 365 to on-premise Active Directory. Migrating emails from old email server to Outlook under Office 365.

Miri, Sarawak, Malaysia

• Manage servers, network infrastructure, workstations, notebooks, printers, scanners and software licenses. • Provide IT support to users. Includes installation, configuration and troubleshooting. • Provide first level support for third party applications/services such as internet services, email, accounting application and warehouse application. Liaise with vendors for additional tech support if required. • Review and recommend technology updates, infrastructure/hardware upgrades and service/application subscription renewals on a regular basis. • Recommend and setup of IT policies and standards. Maintain proper documentation of policies. • Responsible for IT inventory. Includes requisition, logging, tagging, tracking movement and disposal of all IT equipment. • Responsible for data security. Includes backup of application data, backup data assessment and regular virus checks. • Responsible for third party applications’ administration. Includes management of user accounts, user access rights and code creations. Successful Projects:• Implemented Domain and File Sharing Server for Sealink Shipyard SB. Create Security Group Policy governing all Sealink Shipyard SB users. • Create Backup and Restoration plan for Application and Database Server.

Miri, Sarawak, Malaysia

• Provide technical support to all Leesing staff in Sarawak, Sabah and Port Klang (remotely and on-site) • Assembling, configuring, diagnosing and troubleshooting PCs, printers, network equipment, certain software packages. • Setup, plan, manage and maintain servers and it infrastructure. • Troubleshooting and solving internet hardware, LAN and WAN problems. • Monitoring and maintaining of Application Database. • Setting up new user; email, web application, software accounts. Successful Projects:• Involved in 2 Phases of ERP implementation; Accounts and Logistics Operations. • Worked with consultants on requirement gathering, user training and implementation of Microsoft Navision. • Involved in setup of Microsoft Navision for users and data.

Miri, Sarawak, Malaysia

• Installing, configuring and upgrading operating system and software. • Installing, configuring, assembling and repairing computers, network infrastructure and peripherals. • Troubleshooting and solving hardware, LAN and WAN problems. • Providing support for all in-house and outsourced software.

Miri, Sarawak, Malaysia

• Liaising and building relationships with dealers involved in computer sales. • Create and distributing marketing materials; such as leaflets, brochures. • Maintaining and updating dealer’s mailing database. • Carry out market research to assess demand and preference of end-users. • Keep dealers up-to-date with our product prices and stock status.

Miri, Sarawak, Malaysia

• Working in a team to provide technical services for customers; includes PC, printers, network equipment and software installation. • Provide technical support to customers on-site. • Provide advice and consult on value buys/upgrades for customers.

Singapore

• Working individually to provide technical support for customers on-site. • Assembling, configuring, diagnosing and troubleshooting PCs, servers, printers, network equipment, software packages. • Provide advice and consult on technical problems and solutions.

Bachelor'S Degree, Computer Science

Diploma, Computer Studies

Certificate, Computer Studies