Provide day-to-day account management of clients’ business needs, liaise with clients’ internal and external teams to fulfill their expectations, identify strategic insight and opportunities, and drive overall account growth.Project Manager for federal task orders. Manages, plans, and coordinates activities of projects to ensure goals or objectives of projects are accomplished within the prescribed time frame and funding parameters.Update and advise management and operations regarding procedural changes and impact of contractual modifications or changes.Collaborate with CMO on new strategic initiatives and transform these initiatives into actionable items.Develop and utilize detailed up-to-date knowledge and understanding of client’s industry and business to advise clients in how to meet their expectations and business goals.Negotiates and advises on all aspects of Client negotiations, renewals, and contractual fulfillment while also identifying new solutions or opportunities for the company to review.

Direct oversight of all collection contracts and the Operations, Administrative Resolution, Client Service, Organizational Development, and Data Analytics departments.Member of the Operating Board which was responsible for establishing vision, mission and values, setting strategy and structure, exercising accountability to shareholders and being responsible to relevant stakeholders.Project Manager for Federal, State, and local government contracts.Coordinated with our lobbyist firm to promote the company, identify opportunities, strengthen relationships with stakeholders, and impact regulatory changes.

Monitored the Competitive Performance and Continuous Surveillance (CPCS) contract for the United States Department of Education. Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions. Implemented compliance standards to meet the requirements of the Fair Debt Collections Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission (FTC). Directed account receivables management teams with a focus on government contract performance. Established new-team based methodologies, implementing new training processes, and continuous improvement with the overarching goal of increasing profitability. Achieved national recognition for competitive performance by the United States Department of Education 2013. Led a team nationally recognized throughout the financial industry as a best practices institution for performance and compliance.

Manage and Direct all ED Frontline workflows and activities to obtain desired performance and results. Develop and train existing and new staff on full, complete and current job duties, responsibilities and activities to meet goals, and fulfill all job activities as assigned. Monitor and review all ED Frontline staff to ensure performance and achievement of goals and responsibilities. Develop staff on the basic fundamentals of proper collection techniques. Daily, weekly, and monthly follow-up on results with production mentors and to ensure they are being accountable for daily training and weekly duties to management’s expectations. Other responsibilities include: -Develop, update and utilize RIO's for each category of employee on a regular basis to provide feedback, guidance, training and recommend areas for improvement. -Conduct classroom and one on one training to develop mentors and debt counselors. -Conduct group and individual training, as necessary. -Conduct employee evaluations using RIO’s for new and existing staff

Oversaw the day to day operations of the Anaheim, CA branch. Office was responsible for maintaining the Campus portfolio with over a 100 clients.

Oversaw the day-to-day operations of the EDFund, ECMC, USAF LA, SLMF, Private Credit, and Campus based portfolio's.