Chris Richards Email & Phone Number

Develop and implement strategic business development plans for tech industry leader, collaborating with C-suite executives as innovative thought leader. Engage with charities, liaising closely with stakeholders at all levels of the organisation, to develop creative approaches and promote comprehensive retail systems that enable businesses to achieve more. Research organisational processes to design approaches showing how Nysist solutions will facilitate client growth. Selected accomplishments include:* Quickly adapted to vacant Client Manager role, earning immediate commendation from senior clients.* Secured more than £250,000 in revenue within the first six months in the position, cultivating new clients and expanding existing contracts.

Oversaw capture team for targeted business development, partnering with leadership teams at charities to expand Gift Aid revenue. Managed daily operations, supervising and mentoring dozens of staff members and overseeing an investment budget of nearly £1,000,000. Selected accomplishments include:* Facilitated charity operations enhancements, making connections with supporters and volunteers easier and more affordable than ever before.* Acquired nearly 20 new clients in 12 months (including a national charity with 120+ outlets), establishing firm market position by innovating a solution that made modern POS technology, sales reporting, and Gift Aid capture available at very low prices.

Derby

Lead newly-created business unit, overseeing 30 staff members. Established and implemented leadership structure and unit strategic plans. Executed Senior Client Management role for Oxfam and Save the Children, project managing contracts and securing continued revenue growth. Transitioned account management for other key accounts, such as Subway, to other staff. Guided unit growth, identifying, creating, and implementing necessary systems. Recruited, hired, and trained staff. Projected and monitored budgets, carefully matching resources with growth patterns. Selected accomplishments include:* Salvaged Oxfam and Save the Children Accounts after the unexpected departure of a senior staff member, transforming partially-finished projects into successful ventures which were under budget and rolled out early.* Built structures to support complex account management without reliance on individual senior account managers.* Maintained 70%+ retention on services to Subway clients in an environment where a nominally similar, cost-free service was offered.* Earned promotion from Account Manager.

Liaised with major charity clients, partnering with C-level executives to identify objectives and craft technology solutions to address organisational needs. Guided internal activities, directing focus on charity sector solutions. Collaborated with marketing and sales departments to drive product strategies, including product lifecycle of existing products and identification of new products. Transformed derivatives of existing products into future product development. Conceptualized and communicated detailed product requirements to design and engineering. Selected accomplishments include:* Expanded relationships with key clients, winning contract renewals and growing revenue year on year.* Landed bid to develop Electronic Gift Aid to over 600 Oxfam retail locations.* Spearheaded successful launch of new charity software solution Wil-U, now used by 15+ charity organisations.* Won bid to implement Wil-U to all Save the Children UK retail outlets.* Closed 100% of the leads that existed when the CV19 lockdown began, despite ongoing economic turmoil arising from the global health pandemic.* Earned advancement from Head of In-Store Solutions.

Led continual business process improvement, implementing transformative solutions and scrutinizing supply chain at all levels. Collaborated with senior leadership to facilitate strategic sales and financial planning. Cultivated relationships with key figures and major franchises, such as Subway. Delivered presentations, training and demonstrations of software to customers at all levels of seniority, and to groups ranging in size from small numbers of key senior individuals to auditorium presentations to several hundred people at a time. Selected accomplishments include:* Boosted revenue from large international chain by more than 25%, at a time when store openings were dropping sharply.* Secured contracts with many corporate franchises, successfully winning over external competition and often the corporation's internal IT teams.* Invited to collaborate extensively with senior corporate staff, up to and including the Board level.* Achieved advancement at regular intervals, serving as Project Manager (May 2008 - May 2009) and Help Desk Team Leader (May 2005 - May 2008).

Cmi Level 5 Certificate, Leadership & Management, Marine Biology And Biological Oceanography, Cmi Level 5 Leadership & Management

A-Levels

Bachelor'S (Hons), Marine Biology And Biological Oceanography