Chris Thomas Email & Phone Number

Provide network design and support for multi office network. Support cloud based operations in Azure / O365 and AWS environments. Implement and manage Sonicwall, and Cradlepoint firewalls for point to point VPN connectivity between offices. Manage, migrate, and support all servers and virtual machines in the environment. Implement and manage company security assessments and measures for insurance purposes. Remotely manage client issues using multiple remote connection software with ConnectWise, QuickAssist, and Bomgar. Build and maintain cloud based backup strategy. Build and maintain outside vendor relationships. Manage all IT infrastructure projects and build outs.

Provide server / desktop support to onsite and remote bank operations as a network administrator. Managed bank IT infrastructure for 14 locations. Install, configure, and support VMWARE ESXi environments for the enterprise. Support Windows Server 2016 / 2019 environment including DNS, DHCP, group policy management, and network printing services in a hybrid environment. Utilize Nakivo to maintain replication, and backups. Perform moves, additions, and changes to Cisco Unified Call Messaging System. Support end user community for Windows 10 / Windows 7 Professional environment. Provide admin services including install and support for O365 and Microsoft Teams. Support users in the core banking application CSI Nupoint. Utilize Bomgar to provide remote support to all sites. Perform patch management, and audit compliance remediation utilizing GFI Languard. Used Snap Deploy to build, test, and deploy images for server and desktop systems. Work with outside vendors to manage warranty repair of all systems. Used PDQ Deploy to build application packages to deploy desktop applications, also used PDQ Inventory to manage and maintain assets. Support online banking solution using 2FA and Digital Persona biometric solution.

Provide remote and local support to 750+ laptop users in a Windows 7, Windows XP Professional, and Windows Vista environment. Provide Active Directory support in a Windows 2008 Server / Exchange 2010 environment. Build, test, and deploy corporate standard images for all systems. Provide support for end users VPN connectivity. Support Windows Mobile devices, and iPhones for end user email retrieval. Work with outside vendors to manage warranty repair of all systems.

Worked with Sales and Marketing team to provide support implementing SEO/SEM, and Social Media campaigns for external customers. Built campaigns to assist customer getting the best possible results for landing pages. Provide local and remote support to 120+ desktop and laptop users in a Windows 7. Support Windows Server 2008 active directory environment. Installed and maintained routers and switches. Maintained Windows Exchange Server 2003. Provide support for DNS, DHCP, wireless network, and all network printing services. Built, maintained and deployed all system images utilized to deploy laptop and desktop systems. Support digital, VOIP telephony, and unified messaging for local and remote offices. Provide support VPN connectivity for remote user access, and tunneling connectivity between remote sites. Create FTP sites for external customers. Developed corporate standardization for all new hardware and software purchases.

Managed Technical Solutions team in order to deliver timely desktop support solutions to end user community. Procurement of all enterprise hardware and software solutions. Developed processes to assist technicians in meeting published SLA agreements. Provided 24X7 network support. Implemented Track-It to manage assets, and maintain enterprise help tickets. Performed hardware and software audits for licensing requirements. Scheduled downtime to perform mission critical server upgrades or O/S patching. Provided consulting expertise to business units on all new purchases of hardware and software. Built and maintained enterprise images to be deployed to desktop and laptop systems. Implemented DameWare NT utilities in order to take advantage of remote desktop solutions. Maintained wireless network. Configured and maintained network printing. Maintained enterprise backup solution.

Formalized recommendations to IT steering committee, as to the benefits of enterprise standardization of hardware and software. Managed 24X7 after hours support team to escalate critical issues for all after - hours issues. Maintained servers, physical network, including complete cabling upgrade. Maintained hubs, switches, and routers to ensure network connectivity. Developed an online Technical manual to assist end user community with minor computer related issues. Assisted in the development of the internal Change Management System. Developed enterprise level call ticketing, and asset management system to assist in tracking all TXI assets. Increased overall productivity by managing Intranet based solution to handle call tracking. Monitored open issues in order to meet published SLA agreements. Update Technical Services Intranet site in order to inform users of latest TXI approved products, virus patches, and onsite software training.

Medford, Or, Us