People are my passion. Whether employees, customers, or community members, the businessโs stakeholders are at the forefront of my mind in everything I do. It might have something to do with having two degrees in psychology.๐๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฒ๐ are the heart of the business. When they are happy and supported, everything runs smoothly. A talented team can even make up for imperfect systems and processes.๐๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ are the reason we do what we do. The goal is always to make them happy and ensure they have the solutions they need to solve their pressing challenges.๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ ๐บ๐ฒ๐บ๐ฏ๐ฒ๐ฟ๐ evangelize the brand and help position the company for success to a larger audience. Even if they never work for the company or use its products and services, they are ambassadors, and it is imperative that we understand how what we do and say affect the brandโs reputation.Once the people in the equation are in place and supported, a well-run organization also needs strong processes and procedures. I continually seek opportunities to advance the underlying goals of adding revenue while trimming costs. Many of those opportunities present themselves through data analysis, including labor optimization, Lean manufacturing, and technology integration. With a depth of experience in a call center environment, I know how vital it is to focus on the numbers while retaining a personal touch when interacting with customersโand thatโs the approach I use when coaching my teams.๐ง๐ฎ๐น๐ฒ๐ป๐ ๐๐ฟ๐ฒ๐ฎ๐Process ImprovementCross-team CollaborationPerformance ManagementStrategic PlanningCall Center OperationsPartner RelationsCustomer ExperienceData Analysis Sales StrategiesCost ControlsTeam LeadershipChange ManagementCoaching & MentoringLean ManufacturingLabor OptimizationTeam Training๐ฃ๐ฒ๐ฟ๐๐ผ๐ป๐ฎ๐น ๐ฃ๐ฎ๐๐๐ถ๐ผ๐ป๐I am a huge Star Wars fan, but it may surprise you that I prefer the books over the movies. That doesnโt stop me from investing in a large collection of memorabilia, however. A big part of every day for me is fitness. Whether thatโs at the gym or on a trail, I love to challenge my body. Plus, Iโm always happy to help others start or up-level their fitness routines as well.Additionally, I am a licensed pilot. Coming from a family of private pilots, it just made sense to go that route. You donโt realize how beautiful Arizona is until you (re)discover it from the sky.๐๐ฒ๐โ๐ ๐๐ผ๐ป๐ป๐ฒ๐ฐ๐!Iโm eager to build my network here and welcome your connection request or InMail to say hello!
