Chris Xia Email & Phone Number

New York, NY, US

--In the process of realizing $1.5M in annual savings by streamlining call center operations; reduced average call handling time by 20 seconds by implementing upfront data collection and optimized call routing protocols.--Saved $1.4M in annual fuel cost by conducting an environmental study that drove the installation of smart boiler controls. --Decreased.

Sunnyvale, CA, US

--Analyzed and identified inefficiencies within our Quote-to-Cash (AR) process. Produced and implemented a new solution that saved our Sales Reps ~6,000 hrs/yr and reduced customer wait time by 40% for our highest time-intensive cases. --Created a macroeconomic recession plan for Sales to offer discounts on products based on different economic.

Portland, Maine, US

--Increased sales revenue by 15% month over month by pivoting Emburse’s product market fit. Analyzed and transformed customer data to redefine our messaging. --Improved client spending by 20% by developing extensive email and nurturing campaigns with thought leadership. Targeted high-value clients with incentives that matched their product usage. Tracked.

Worldwide, OO

--Developed a kiosk management system to reduce wait times and increase efficiency for client office. Involved in entire SDLC.--Streamlined reporting on cost and expenses and lead efforts for process improvements at a large transportation client. --Managed project timeline strategy for State client to push new policies out to Partners.--Recommended.

Tampa, Florida, US

--Saved corporate team over 16,000 work hrs/yr by building a web tool using SSRS Visual Studio and by coding scripts using VBA.--Designed financial analysis on lead purchases and AdWords spending across the country. Used self-developed index formula that was approved by upper management to rate districts based on strategic conditions. Projected cost.

Bronx, New York, US

-- Work directly with supervisor to advance operational development while establishing a better means of communication with clientele.-- Gave presentations and speeches for young students to help them become better leaders of tomorrow.-- Set up applications and social media networks to promote the business.VipCServ provides comprehensive training services.

New Brunswick, NJ, US

-- Aided in the fast-track deployment of IBM financial software on a global scale to standardize financial reporting-- Developed a public speaking workshop and presented to multiple finance departments within New JerseyJohnson and Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer.

New Brunswick, NJ, US

-- Rated 99.91% in standardized Student Instructional Survey Ratings. Rated 4.9/5.0 in RateMyProfessors.com -- Taught an accredited Rutgers class on various business topics ranging from Finance to Supply Chain to Business Analytics-- Developed lesson plans, group projects, and the syllabus for the Education Opportunity Fund students

Arlington, VA, US

-- Defined a multivariate cost model on flap track fairings for all Boeing commercial planes in 55% of the required timeframe. Approved by department senior managers and executives and published on the Boeing repository.-- Engaged in Lean workshop to reduce cost modeling flow-time and completed action items regarding process improvements-- Planned and.

New York | San Francisco | London | Paris | Bermuda, US

-- Reviewed credit risk and internal ratings on over $100 billion of municipal general obligation and revenue-backed bonds-- Completed detailed municipal templates that included inputting debt, financial, socioeconomic, and rating history data to assess credit risk. -- Such tasks directly contributed to helping Analysts finish 67% of their yearly General.

--Managed accounts receivables and followed up with client payments to retrieve payments from clientele insurance.

Bachelor’S Degree, Finance, Marketing

High School