Chris Xia Email & Phone Number

New York, Ny, Us

--In the process of realizing $1.5M in annual savings by streamlining call center operations; reduced average call handling time by 20 seconds by implementing upfront data collection and optimized call routing protocols.--Saved $1.4M in annual fuel cost by conducting an environmental study that drove the installation of smart boiler controls. --Decreased fare evasion on targeted bus routes by enhancing enforcement strategies by our Eagle Team. --Boosted student MetroCard usage through a DOE-backed program incentivizing students to swipe their cards regularly.

Sunnyvale, Ca, Us

--Analyzed and identified inefficiencies within our Quote-to-Cash (AR) process. Produced and implemented a new solution that saved our Sales Reps ~6,000 hrs/yr and reduced customer wait time by 40% for our highest time-intensive cases. --Created a macroeconomic recession plan for Sales to offer discounts on products based on different economic indicators.--Produced multiple dashboards (Tableau) for new sales metrics (Sales Cycle Time and Deal Velocity) to optimize our sales processes and reduce the amount of time it took to close a sale. --Led and organized a workshop to identify 7 pain points and brainstorm solutions to improve customer case resolution time.

Portland, Maine, Us

--Increased sales revenue by 15% month over month by pivoting Emburse’s product market fit. Analyzed and transformed customer data to redefine our messaging. --Improved client spending by 20% by developing extensive email and nurturing campaigns with thought leadership. Targeted high-value clients with incentives that matched their product usage. Tracked metrics and KPI’s.--Developed forecast revenue models that shaped pricing for acquisition. Constructed financial statements from scratch. --Constructed a dashboard with 3rd party payment processor to charge clients en masse instead of manually billing each client to reduce outstanding accounts receivable by over 25%. Product manager role. --Grew domain authority by 28% through a developed SEO strategy that included multiple backlink campaigns, website/sitemap optimization, and content/blog development. Ranking keywords increased from 400-1700 over the course of a year.--Partnered with startup incubators to include the Emburse toolkit as part of their founder’s package. --Develop SEO strategy to increase overall domain authority by 28%. Increased total ranking keywords from 400 to 1700 keywords. 71 keywords in top 10. 29 in top 3. 16 in #1 spot.

Worldwide, Oo

--Developed a kiosk management system to reduce wait times and increase efficiency for client office. Involved in entire SDLC.--Streamlined reporting on cost and expenses and lead efforts for process improvements at a large transportation client. --Managed project timeline strategy for State client to push new policies out to Partners.--Recommended strategic enhancements to Client’s website to streamline user experience. Executed on recommendations.--Supported an IT modernization effort at a large financial services federal client in a project management role.Deloitte is the largest Consulting practice in the world. Ended in Strategy Consulting before I left.

Tampa, Florida, Us

--Saved corporate team over 16,000 work hrs/yr by building a web tool using SSRS Visual Studio and by coding scripts using VBA.--Designed financial analysis on lead purchases and AdWords spending across the country. Used self-developed index formula that was approved by upper management to rate districts based on strategic conditions. Projected cost savings of $230,000 annually.--Built excel tracking tool for Bus Dev Partners using VBA to pull background info from databases using SQL stored procedures.UMA is a nonprofit healthcare educational institution offering medical online courses as well as hands-on training at their campuses. UMA helps place students in jobs once they graduate.

Bronx, New York, Us

-- Work directly with supervisor to advance operational development while establishing a better means of communication with clientele.-- Gave presentations and speeches for young students to help them become better leaders of tomorrow.-- Set up applications and social media networks to promote the business.VipCServ provides comprehensive training services to the Behavioral Health workforce and students. They are called upon nationally to provide workshops and training services at conferences.

New Brunswick, Nj, Us

-- Aided in the fast-track deployment of IBM financial software on a global scale to standardize financial reporting-- Developed a public speaking workshop and presented to multiple finance departments within New JerseyJohnson and Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer.

New Brunswick, Nj, Us

-- Rated 99.91% in standardized Student Instructional Survey Ratings. Rated 4.9/5.0 in RateMyProfessors.com -- Taught an accredited Rutgers class on various business topics ranging from Finance to Supply Chain to Business Analytics-- Developed lesson plans, group projects, and the syllabus for the Education Opportunity Fund students

Arlington, Va, Us

-- Defined a multivariate cost model on flap track fairings for all Boeing commercial planes in 55% of the required timeframe. Approved by department senior managers and executives and published on the Boeing repository.-- Engaged in Lean workshop to reduce cost modeling flow-time and completed action items regarding process improvements-- Planned and organized an internal business case competition for the Supplier Management Finance interns based on a Boeing modelBoeing is the world's largest aerospace company and the leading manufacturer of commercial jetliners and military aircraft combined.

New York | San Francisco | London | Paris | Bermuda, Us

-- Reviewed credit risk and internal ratings on over $100 billion of municipal general obligation and revenue-backed bonds-- Completed detailed municipal templates that included inputting debt, financial, socioeconomic, and rating history data to assess credit risk. -- Such tasks directly contributed to helping Analysts finish 67% of their yearly General Obligation Review work in three months.Assured Guaranty is the leading provider of financial guaranty insurance, guaranteeing scheduled principal and interest payments when due on municipal, public infrastructure and structured financings.

--Managed accounts receivables and followed up with client payments to retrieve payments from clientele insurance.

Bachelor’S Degree, Finance, Marketing

High School