Ux Writer
Current- Crafted clear and effective content for both partner- and consumer-facing products (registration, onboarding, etc.) to deliver the best possible customer experience
- Led the creation of Jago’s content style guide to ensure consistency across all products and to help users complete tasks with ease
- Understood user needs and business goals through research to solve problems and design appropriate solutions
- Collaborated with designers, engineers, researchers, product owners, lawyers, marketers, and other stakeholders to constantly improve an exciting digital banking app