Ux Writer
Current• Crafted clear and effective content for both partner- and consumer-facing products (registration, onboarding, etc.) to deliver the best possible customer experience• Led the creation of Jago’s content style guide to ensure consistency across all products and to help users complete tasks with ease• Understood user needs and business goals through research to solve problems and design appropriate solutions• Collaborated with designers, engineers, researchers, product owners, lawyers, marketers, and other stakeholders to constantly improve an exciting digital banking app