Chris Y. Email & Phone Number

Through a team of industry-recognized technology service and sales leaders, 3RDPEDAL provides a results-driven perspective, combined with hands-on industry experience, and actionable guidance designed to move Technology Service Providers to the next level. 3RDPEDAL key focus areas include:- Service Maturity Assessment, Evaluation Improvement - Scalable Workforce Programs- Go-To-Market Strategies- Operational Enablement & Org Design- Consultant & Partner Ecosystems- Services Sales ConsultingVisit www.3rdpedal.ca for more information or reach out to me directly.

London, England, Gb

Providing organizations with secure SaaS payment and data protection solutions for any business communications environment including voice, chat, social, email and contact centre.* Developed and executed the Canadian channel strategy and plan, building the business in Canada from the ground up.* Created and implemented an account plan to ensure the effective management of direct accounts and key business partners.* Worked closely with corporate marketing to ensure that their regional strategy was applicable, appropriate, and effective.* Spearheaded outbound communications and campaigns to build solution awareness, and to educate the partner and end-user communities across number of relevant subjects including compliance, cybersecurity, and data privacy.* Developed new business both directly and through channel partnerships; grew pipeline from scratch to 35+ live opportunities in under 12mths.* Developed existing, and acquired new channel partnerships (both traditional and non-traditional); built out to over 250 contacts across 30+ partners.* Provided ongoing sales enablement training to partner community.* Actively collaborated with partners and customers directly to ensure engagement success.* Represented the business at industry events, trade shows, and virtual sessions.

Etobicoke, Ontario, Ca

* Responsible for account management, development and growth in the GTA, selling across the CDW Canada portfolio including hardware, software, professional services, and managed services. * Developed partnerships with vendor sales representatives and optimized the joint selling opportunities within the territory.* Developed solid business relationships within the various decision-makers and influencers at all levels at each target account.* Understood target customer’ business models, mapped their organization and identified their unique technology needs.* Identified new accounts and introduced the CDW value proposition to key decision makers within the account.* Coordinated solution specialists via joint sales calls and on-site assessments based on customer’s specific needs.

Toronto, On, Ca

Added Software and Professional Services sales accountability to my portfolio.* Tasked with growing OnX's holistic Solutions business, focused on Central Canada.* Grew the Professional Services pipeline by 50% during my first 6mths in the role.* Increased 1H Services Revenue Bookings by 50%+ YoY. * Grew National Consulting Services Revenue by 70% in the first 2yrs. despite a headcount reduction.* Consistently hit yearly financial targets.* Ultimately responsible for long term client satisfaction and customer success.* National P&L responsibilities.

Toronto, On, Ca

Promoted to Vice President to expand on the strategy I executed in my previous role to include our next largest territory- Western Canada.* Grew the the Canadian team, positioning us well for significant growth over the next fiscal year and beyond.* Continued to diversify both our client base and our sales channels;* Added 20+ net new logos.* Facilitated the approval of multiple master agreements to streamline future procurement and to drive additional business growth.* Grew the business through non-traditional clients by 300%.* Leveraged external partners’ key relationships to stimulate additional portfolio growth.* Built and spearheaded the approval of key business cases that will dramatically reshape and grow the consulting services business across Canada. * National P&L responsibilities.

Toronto, On, Ca

Promoted to the Director role during a turbulent time; a dramatic shift in spending by our largest customer required immediate action- I was tasked with the creation and execution of a new growth strategy;* Completely overhauled the consulting services team in Ontario, hiring 4 new staff including Account Managers and Recruitment.* Revamped compensation plans to incent both line of business growth, and more streamlined and profitable interaction with the rest of the organization.* Diversified our client base spanning both mid-market and enterprise level accounts.* Grew the consulting services business in the GTA by 20%.* Regional P&L responsibilities.

Toronto, On, Ca

Accountable for:• New Business Development and Account Management through the GTA and across Central Canada.• Managing a team of Account Managers, recruitment, and operations.• Regional P&L responsibilities.

Toronto, On, Ca

Recruited to establish a consulting services footprint in Southwestern Ontario.* Built and grew the business through strategic business development.* I was the top producing services account manager in the Company throughout my role tenure; my portfolio generated 60% of the organization’s consulting services business.* Achieved multiple President’s Club awards due to my repeated #1 sales ranking.

Toronto, On, Ca

* Engaged to assist with the development and implementation of BMO’s Technology Offshoring Strategy.* Managed global resourcing partners with a focus on India.* Collaborated with prospective partners and the BMO legal department to draft, roll-out, and manage master service agreements.* Worked with internal IT divisions to plan and manage their outsourcing strategies, leading to longer term working relationships and customer success.

Toronto, On, Ca

* Hired into a matrix environment to manage the 40+ person development team that supported a portfolio of high profile public facing websites including www.bmo.com, Online Banking, Mosaik MasterCard, and BMO Life. My environment was one of the most complex being large, multi-disciplinary, and across multiple locations and lines of business.* Managed the team through a number of significant organizational and leadership changes.* Dramatically increased organizational capability; increased overall application expertise, and eliminated single points of knowledge thanks to a focus on targeted hiring, cross-training, and succession planning.* Was quickly recognized as an effective, yet empathetic manager, colleague, and direct report.

Toronto, On, Ca

* Promoted to Relationship Manager to take our reporting tool “to the next level”.* Built and nurtured strong relationships with the appropriate LOB leaders, facilitating the decision-making process around their technical requirements, with the ultimate goal being customer success.* Was a key player in developing the mid-term strategic vision for the tool.* Better connected the development team with the rest of the group, promoting more effective collaboration and a more unified vision.

Toronto, On, Ca

* Hired to provide front-line support and training on a highly customized, proprietary financial reporting tool.* Quickly became the “go to” subject matter expert for user support, training engagements, and cross-LOB presentations/representation.* As the tool grew in popularity, so did the team; I was promoted into the manager role, adding a supervisory component to my duties.

Mba, Business, It

Ba, Economics, Geography