Chris Zaino Email & Phone Number

San Francisco Bay Area

Online coaching service - guides high school students through all aspects of the college research and application process; leverages technology in order to make affordable for all and level the playing field. Built the company and product, evolving to best offer an existing in-person service in a new manner. In 2019 rebuilt the product based on learnings from customers.

Belmont, Ca

Latest role for me with the Club, part time. Implement & revise processes, research considerations, run parts of operations to support Club growth. 6 teams when first involved (2008 Board), now 40 teams+academy with ~700 players. Spring ’20 initiated Zoom practices, Summer ’20 built covid-compliant socially distanced soccer program.

Chose to step away post-sale after cleanly transferring Nexxo responsibilities; took advantage of the opportunity for a sabbatical and engaged in various volunteer work, percolated a few ideas, and geared up for the next great adventure.

• From “day 1” (joined as Hire #1 / Employee #3), led implementation and daily operations while also contributing to strategic planning and product development of Nexxo’s evolving fintech product offerings.• Enabled successive years of 2x-3x revenue growth, with similar transaction growth, which culminated in transmitting nearly $250mm of customer funds annually, in compliance with and to the satisfaction of multiple regulators.• Built and lead the PMO, Back Office Ops, Vendor… Show more • From “day 1” (joined as Hire #1 / Employee #3), led implementation and daily operations while also contributing to strategic planning and product development of Nexxo’s evolving fintech product offerings.• Enabled successive years of 2x-3x revenue growth, with similar transaction growth, which culminated in transmitting nearly $250mm of customer funds annually, in compliance with and to the satisfaction of multiple regulators.• Built and lead the PMO, Back Office Ops, Vendor Management, and Compliance/Risk; at various points, also either established or later lead Technical QA, (Registration and Customer Service) Call Center, IT Ops, Data Reporting, and HR/Administration. Screened & hired personnel ranging from VP-level to front-line.• Identified and innovated necessary functions and processes to allow us to transform financial services, bringing self-serve capability to money transfer, billpay, check cashing, and money order purchasing. Developed and scaled those functions and processes, ranging from manual to automated to outsourced as needed, as company grew from newly-minted startup to established company. • Directed the gathering of requirements and implementation of internally-built systems which registered new customers, processed transactions, serviced customers, monitored and managed the proprietary kiosk network, tracked customer issues, and aggregated/monitored/managed regulatory compliance of customers and transactions.• Also lead Nexxo’s Compliance/Risk Program and Licensing efforts as Chief Compliance Officer. Developed, implemented, and modified as needed appropriate policies, procedures, and training for the Compliance Program. Earned approval for Money Transfer Licenses in California, Texas, and Arizona, and oversaw the related regulatory activity. Show less

Ma, Organizational Behavior

Bs, Industrial Engineering

Activities and Societies: Resident Assistant; Peer Counselor; IM sports (most of them); Overseas Studies (West Berlin)