Chris Zeid Email & Phone Number

Austin, Texas, United States

Lead a team of 5 providing technical support and services for video production content workflow software MediaSilo, Screeners, and Wiredrive which powers some of the biggest names in Media & Entertainment including but not limited to Amazon Studios, Hulu, Peacock, AMC, AGBO, and BBDO. Cross-collaborate with Product & Engineering, Marketing, and Operations.➣ Manage and monitor support team ensuring metrics are met. This includes CSAT scores, reply time metrics, and bug QA & reporting➣ Maintain good relationships with top tier M&E clients➣ Establish and build process and efficiencies➣ Ensure team agents exude professionalism and have a highly technical understanding of all SAAS products➣ Operate a support environment that has a rotating 24x7 on-call system➣ Manage and establish process for onboarding calls for T3 customers➣ Manage relationships with our support service providers➣ Maintain a highly technical understanding of all 3 SAAS products to assist our customers and assist internally with growing the products➣ Continually test SAAS products and report and work through current bugs as necessary with the Product & Engineering teams➣ Speak with Marketing on current customer impacts and feedback and how this can apply to strategy➣ Discuss and plan strategy for customer service with leadership

Austin, Texas, United States

Manage day-to-day operations of the video production department consisting of 6 videographers and video editors and 2 sound & colorists. Cross collaboration with Operations, IT, Sales, Tech, and Marketing. Manage video production logistics consisting of scheduling, travel, recruiting, equipment, location, and crew. Build and implement production processes from Pre-Production to release to ensure quantifiable results. Monitor and report on status and goals. Project management of video related tasks. Communicate and set expectations with clients. Notable clients include Mayo Clinic, Hospital for Special Surgery, and University of California San Francisco.➣ Build processes and create efficiencies that improve the video production department output➣ Lead the team’s daily video editing and shooting workflow and grow their skillset➣ QA weekly e-mail campaigns and provide recommendations on additions or revisions➣ Collaborate with Marketing on strategy to market video content to Medical Experts➣ Create new Monday.com processes to create information system for YouTube, Facebook, LinkedIn and Ticktock video marketing releases➣ Grow current list of streaming video content collaborating with external clients and internal production team➣ Apply QA of video content before submission for approval and work with video editors on modifications➣ Collaborate and assist with MAM transfer and metadata workflows➣ Manage website and mobile app streaming video releases through wordpress; attach metadata and push videos live to platform➣ Decreased video turn-time deliverables by over 50%

Austin, Texas, United States

Oversee the video department arm of the operations department with up to 13 full-time, part-time, and contract direct reports. Cross collaboration with Operations, IT, Sales, and Marketing. In addition, oversee the virtual reality gamified training department. Create quantifiable results through monitoring status, setting priorities and goals, building processes and procedures, and meeting deadlines. Produce content for training consultation, marketing, and entertainment for B2B clients and internal productions. Notable clients include 7-Eleven, Ferrari, BMW, and Sport Clips.➣ Cultivate strong client relations; generated additional revenue on existing contracts contributing to <30% of contract renewals➣ Decreased business costs by implementing processes that reduced overhead and production time by at least 25%, increased team performance, and achieved 100% of KPI goals by collaborating cross-functionally daily with the head of each department➣ Develop sales and marketing campaigns alongside Head of Marketing for video-based offerings➣ Set up team for success and have held nearly 90% retention rate throughout company acceleration by creating growth strategy➣ Consult with clients and internal team members on media production needs, establishing appropriate budget and timeline to coordinate delivery➣ Acquire new clients by partnering with Marketing on new video strategy developments and business campaigns while keeping video productions within brand➣ Created the vision and developed new virtual reality training product and new VR department which generates dozens of new business opportunities➣ Partner with CEO and sales acting as Technical Sales – build client pipeline and develop strategies to sell virtual reality video gamified training product and attend and present at all sales meetings➣ Lead Research & Development efforts to establish potential new business opportunities through experimentation and data analysis

Austin, Tx

Edited and produced videos for all clients. Ensured video delivery met contractual turn times. Managed independent contractors to effectively align labor cost with budget.➣ Significantly reduced video production time from 10+ days to 4-5 days and increased final deliverable quality > 75% by using video editing expertise and analyzing and updating workflow and tools ▹ Streamlined raw video footage upload process by moving from FTP to Dropbox ▹ Implemented Vimeo to overhaul original video content delivery system➣ Operated camera for all video productions by utilizing Canon, Sony, Nikon, and Insta360 equipment➣ Assisted IT Manager in resolving internal support requests, ensuring that all employee’s Mac and Windows systems operated effectively

Austin, Tx

Led 14-member staff to meet client deadlines for nurse aide testing applications. Coached and trained team to maintain operational efficiency.➣ Transformed the department’s atmosphere and culture by creating a workspace that was fun, inviting, and positive. Achieved goals by leading by example, setting up team members for success, and defining clear, attainable goals. Retained all employees➣ Reduced contractual turn-time of testing application scheduling by 1-2 days by assigning different contracts through recognized strengths within individual members of the team and inputting prioritization systems in place based on application receive dates➣ Handled all escalated calls and reached an agreed upon solution, ensuring customer satisfaction

Austin, Texas, United States

Performed data entry and phone support for scheduling of nurse aide testing applications. Assisted individuals in obtaining a scheduled date for their nurse aide certification test.

Provided services as producer, camera operator, lighting technician, or video editor for multitude of video productions including but not limited to corporate training, news, weddings, and narrative TV and short film work.

Austin, Tx

Edited and shot product demonstration videos for a multitude of clients, created proper video production procedures, and maintained the video and audio equipment.

Radio, Television, Film Coursework

Digital Filmmaking

The Filmmaking program at The Guthrie Center is one of the most unique, creative and innovative programs in Spring Branch today. This.