Access partner information systems to pull daily inbound lead reports and application updates through several systems including Salesforce, Tableau and Slate. Upload and update information over multiple Salesforce facets to align with updates in campus systems. Perform routine audits of enrollment data to ensure correct information has been entered through the creation of reports in Salesforce across different facets of the Wiley business such as the Admissions and Retention department.• Processed between 70-100 university applications weekly across several schools.• Assisted with ad-hoc projects, including creating a Power BI dashboard for application volume tracking across the universities.

Assisted the student recruitment team with the completion of admissions applications, ensuring that all required documents are submitted to the school promptly. Completed a variety of quality assurance checks on student documents to help reduce errors. Provided insight and analysis around applicant and partner trends and behaviors by generating and distributing regular applicant activity and enrollment reports.• Process up to 100 applications a week to help streamline student journey from applying to starting classes.

Provided exceptional customer service to prospective customers from application to the first day of class. Helped applicants understand the complexities of their transfer credits evaluation, student funding, and course path to ensure they had the right financial aid package and ability to start classes on time. • Successfully managed a contact campaign including outbound dials, SMS text, and email daily. • Recognized for achieving talk time goals of 2 hours a day by leading every conversation with openness and curiosity. Always dedicated to helping every student identify their educational opportunities.

• Promptly respond to general and financial inquiries from customers, staff and clients via telephone, email and messenger system• Consult with customer to evaluate needs and determine best options• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns• Utilize Salesforce system to organize customer accounts and categorize service issues

• Write news stories centered around politics and breaking news• Use THRED to help organize stories for the day• Provide feature-length stories about political and social issues• http://uproxx.com/author/chris-zois/

• Write feature length stories for public relations client 1851 Franchise• Edit and post colleague's articles by AP Style standards• Organized headlines and bylines for public relations copy• Write and edit press releases for franchise brand clients• Conduct interviews and hold meetings with clients in the franchise brand industry

• Edit and proofread restaurant menus for accuracy• Input menu information into Sales Force data program• Consult and talk with restaurants about menu changes

• Write stories revolved around the Chicago neighborhoods of Logan Square and Humboldt Park• Take pictures for accompanying stories

• Write stories for the Park Ridge, Niles and Morton Grove area• Take pictures for stories and events that are covered

• Consult with clients to craft articles, landing pages, whitepapers and Q&As pertaining to each client’s needs and industry• Incorporate appropriate keywords to drive web traffic and search engine optimization rankings• Edit colleagues’ stories according to AP Style for factual accuracy, grammar, spelling and structure• Discuss with content marketing strategy, photography, video and other departments about specific campaigns geared toward clients’ needs

• Coordinate, write, edit and update product descriptions for FansEdge.com• Conduct background research about products and specific industries and write all video script requests pertaining to specific client needs• Provide written fresh online content for Search Engine Optimization, Ecommerce and Email Marketing uses. Specifically for NFLShop.com Nike launch• Maintain site blog and all other affiliate blogs (fansedgeblog.com)• Note: Dreams Retail was absorbed into Fanatics Inc. June 2012

• Promoted from staff reporter to Editor in Chief of The Torch within nine months• Responsible for production of a weekly newspaper with a circulation of more than 3,000 copies• Produced newspaper in web format (www.roosevelttorch.com)• Managed a staff of 10 writers, photographers, and graphic artists• Conducted weekly meetings to critique previous week’s issue and collaborate on story ideas• Edited all content (written, photo and graphical) for print and electronic media distribution• Managed, edited and updated all social media sites• Designed weekly newspaper layout

• Fact checked listings for events in the magazine• Verified contents and reviews• Wrote blog reviews for numerous events

• Wrote and Edited “Arts & Entertainment” section of publication• Responsible for interviews, stories and photos• Designed layout for each paper