DK EXPRESSIONS® publishes content on all the biggest, most exciting and interesting events, gadgets, sports and more, happening in South Africa & the World that we can find!DK Expressions is also a full-blown services company, and provides Businesses in South Africa with a variety of services ranging from but not limited to: Online Publishing & AVE’s, Online Marketing, Talent Management, Communications & Media, PR & Marketing, Professional Event Photography and Video, Product Reviews, Facebook & Twitter Advertising Campaigns, Social Media Networking and Management, Print & Digital Advertising, Strategic Alliance Partnerships, Brand Activation & Awareness, Sales & Promotions, Logistics & Accommodation, Food & Hospitality.

- Capture Fuel/ Lubricants/ Gas/ Jet Fuel/ Paraffin orders on SAP.- Provide customers with information to new fuel/ oils projects and ordering processes - e.g. Intr of 10ppm ULS Diesel, Push Order Systems, ATG System, Fleet Management Services.- Conduct daily correspondence/ communication to customers, stakeholders, internal and external via email, bulk SMS, fax, telephonically or face to face.- Follow up on outstanding deliveries by liaising with the Sasol Logistics Commandment Center and provide customer with feedback.- Assist management with queries and complaints received.- Assist team members with queries/ complaints or any other work related issues/ concerns.- Amend the fuel/ oil changes according to the customer’s request.- Communicate deviations received from the depots or Back Office.- Amend existing orders according to the depots request.- Forward request for quotation on oil/ fuel products to Back Office.- Update spreadsheet with all orders received and processed daily.- Consumer queries/ requests and complaints received via the Sasol Oil Query e-mail box.- Forward queries/ request to the relevant departments or Intergroup Companies for assistance.- Log complaints on SAP and notify the relevant department/ Retail Territory Manager. - Follow up on queries/ requests/ complaints.- Close queries/ requests/ complaints when solved or actioned by the relevant department or individual.- Record the query/ request/ complaint on a spreadsheet with all the relevant information.* Health and Safety Officer - OSHA Act 85/ 1993.- Floor Controller.- Hygiene Control.- Attend SHE monthly meetings and reports, - Incident investigation.- Near incident recording and reporting.- Monthly inspection to insure designated area complies with OSHA act.

− Systems amendments to attorney panel.− Managing attorney liaison staff ware queues by allocating− Grants, cancellations and administration.− Processing of all loans to be NTU'd or withdrawn.− Monitoring the attorney’s procedural compliance on WebConvey.− Follow up on outstanding dialogue and bond documents.− Process request for attorney amendments.− Deal directly with stakeholders and resolve queries.− Managing the Processes.− Risk Management.−Verification of credit authorization when applicable.− Grants, registrations & building loan processes.− Managing workflow.− Attorney's Commitment report.− Compliance Management.−Compliance to Attorney Allocation policy.− Compliance to Financial Sector Charter Act.− Ensure adherence to registration process.

-Interior Design and Lifestyle - Advisor-Kitchen lay-out planning

­-Coaching agents to deliver excellent customer service -Assisting agents with irate customers / Complex situations -Step by step analysing of call recordings in order to Identifying areas in need improvement -Verified that all Information/ sales that are given out is true, correct, nor obscene or harmful .­-Produce reports and analysis.-Investigation of complaints, missing documents and suspected fraudulent activities. -­Assist trainer to modulate and deliver necessary training.-­Ensure that all requests, queries and complaints are actioned on the day of receipt.-That all matters are closed within the SLA as agreed with all stakeholders. .-­Encourage staff members to stay focused and motivated in order to achieve set targets.-Monitor attendance, agents availability, customer holding time, average call handling time and drop calls.-­Conduct monthly one on one’s with staff members.- Co-coordinated Teambuilding activities.­­

-Talent management-Talent scouting.-Platform database management-Model placements for elite events and VIP functions -Managing front house operations such as show around and assisting throughout process-Coordinating between all departments to ensure smooth operations-Backstage management on photo shoots, fashion shows and commercial advertising productions

­-Customer knowledge management and keeping up to date with consumer needs and desires­-Building a database for customer care and support­-Implementing new strategies on improving customer excellence ­-Screen documents attached to application is FICA compliant­-Kept customers informed regarding the status of his/her application (Approved and declines)­-Ensure that approved application are captured on the same day­-Ensure appropriate processes are in place­-Ensure that all documents received are processed quickly, accurately ­-Adhered to quality control and company protocol

-Inbound/ Outbound calls.-Booking agent to events, concerts, expos-Boxoffice ticket sales.

In 1997 only weekend and during School Holidays.December 1997 - September 1998 - Full time.-Assisted customers with general gardening, plants, related products and services.-Assistance to Landscape artist at sites, New developements and Harbour Island.-Garden Expo.