Charmaine Balisalisa Email & Phone Number

• Lead and develop overall art direction, design, branding, identity across print & digital platforms, including community programs, campaigns, event communications & marketing materials.
• Collaborate with co-director, creative team, cultural organizing team, & partners to conceptualize art direction & content.
• Support on managing digital communications as needed, such as helping schedule, post, and design posts for social media.

Greater Chicago Area

• Produce quality and creative decor, signs, packaging and other event display products for clients and their events, ranging from coming-of-age ceremonies to weddings.
• Rent decor and display products and upkeep inventory.
• Learn new and essential skills to keep up with trends, compete in the industry, and meet special/unique client requests (e.g. calligraphy & stage production).
• Provide exceptional transparency, such as providing constant updates to allow them to be more engaged in the process.
• Research a variety of ideas, integrate current trends, and make educated suggestions while considering cost and production time.
• Manage schedule for each project to deliver products on time.

• Design fliers, logos, social media posts, presentations, business cards, & other marketing & branding materials for clients of various industries (including health, grassroots efforts, law, & music).
• Schedule & make phone & video calls to best understand the goals of the client, as well as to communicate expectations & updates.

• Ensure smooth & safe customer flow in store; ask screening questions, understand reason for visit, retrieve insurance information, & process each patient’s paperwork in preparation for their exam & the sales process.
• Navigate nationwide customer database software to update & retrieve patient information, receipts, prescriptions, order & membership statuses.
• Provide fantastic customer service by greeting customers upon arrival; answer all phone calls & be honest with hold times, transfer their calls to appropriate staff, & inform them of our product deals.
• Accurately process new contact lens orders using insurance benefits.
• Schedule & confirm appointments, follow-up visits, & contact lens classes via phone calls, asking for missing information & a completed medical history form.
• Check & update status of orders on the customer database; notify customers, giving extra care to delayed orders to build & maintain rapport.

Addison, Illinois, United States

• Performed in-home consultations to accurately assess client’s storage needs with their budgets in mind.
• Maintained stock & organization of documents & supplies in order to have a smooth workflow
• Stayed updated & communicative with managers by checking emails & making follow-up calls
• Built rapport with each client during consultation & followed through after sale & installation, which led to positive online reviews & recurring business.
• Organized information of clients’ files using Excel
• Designed & sold using appropriate sales tactics

Woodridge, Illinois, United States

• Delivered booth designs and display solutions in the events, retail, and tradeshow industries to a wide array of end clients, earning the company about $685,000 since starting.
• Communicated thoroughly with sales representatives and provided great customer service to distributors to meet the end client’s expectations.
• Made sure to look for and suggest both creative and economical solutions to provide clients options.
• Managed schedule to take on multiple projects per day, allowing interruption & renewal of priorities to minimize impacts under tight time constraints & send deliverables to the customers on time.
• Successfully sold booths under clients’ budgets that beat competition pricing.
• Researched companies to outsource for the best and most affordable products to satisfy special and unique requests.

Greater Chicago Area

• Proposed promotional product designs to clients such as Bacardí, Mike's Hard Lemonade, Mattel, and Tim Horton's.
• Create visual aid of promotional products using Adobe Photoshop and Illustrator.
• Performed market research that helped me choose the best products to present to clients.
• Designed & presented to the company a new product concept.
• Complete a personal innovative project that could be proposed to one of the company's main clients.
• Learn & refine skills in SolidWorks, Adobe Photoshop, InDesign, and Illustrator.

Greater Chicago Area

• Designed small products that are easy to manufacture and easy to sell locally to gain quick initial revenue.
• Directly communicated with clients to understand their needs
• Collaborated with engineering department to improve and validate design solutions.
• Consulted a patent lawyer to understand costs of patenting and copyrighting.
• Performed market research.
• Created a budget list of expenses for each project.

Bolingbrook, IL

• Quickly learned how to use medical billing software such as Epic and Meditech.
• Utilized Excel to create data reports for billing cycle manager.
• Fixed and reversed hundreds of patient bills a day.
• Sorted paperwork and insurance letters.

Bolingbrook, IL

• Fixed patients' bills using Epic and Meditech
• Organize letters from health insurance companies.