Aligned to Unified customers to fulfil Value Based Delivery workshops in person and remotely.Deliver Enhanced Designated Engineer support for longer term engagements with customers. Provide experience driven engagements thought events, demos, and workshops to facilitate growth. Showcase the inclusive culture going beyond the day job sharing lived experiences Share insights with sales teams from customer engagements creating sales opportunities Adapt and learn new… Show more Aligned to Unified customers to fulfil Value Based Delivery workshops in person and remotely.Deliver Enhanced Designated Engineer support for longer term engagements with customers. Provide experience driven engagements thought events, demos, and workshops to facilitate growth. Showcase the inclusive culture going beyond the day job sharing lived experiences Share insights with sales teams from customer engagements creating sales opportunities Adapt and learn new technologies quickly for EAP customer work driving business momentum Show less

Creating customer value by leading the engagement activities of Surface + M365. I facilitate deployment, training and adoption workshops in collaboration with key stakeholders driving usage of modern workplace workloads to maximise customer retention and reducing churn. I define conditions for portfolio expansion and growth by identifying opportunities in assigned accounts. I enable the clients to realise the value of investment to increase productivity and support digital transformation in the… Show more Creating customer value by leading the engagement activities of Surface + M365. I facilitate deployment, training and adoption workshops in collaboration with key stakeholders driving usage of modern workplace workloads to maximise customer retention and reducing churn. I define conditions for portfolio expansion and growth by identifying opportunities in assigned accounts. I enable the clients to realise the value of investment to increase productivity and support digital transformation in the modern workplace. I deliver exceptional service and experience to ensure customer success, satisfaction, and retention. I cooperate with the sales team to highlight Microsoft end-to-end productivity with new customers. I organise workshops as well as online and video training content for production across the product portfolio. I represent at national events to showcase technologies and provide live demonstrations.Key achievements during this tenure include:Supported financial services organisations as well as central and local government with technology planning and onboarding.Devised and presented efficient video assets for use across customers showcasing technology.Successfully delivered business change in conjunction with the customers and partners.Managed face-to-face and online adoption activities for all user levels, including CxO executives. Show less

Accountable for Microsoft Surface evangelism with enterprise customers during the sales motion and post-sale customer site activities. This includes influencing customer stakeholders and end users to drive deployment and adoption, helping them realise the value of their investment to increase productivity and support their digital transformation. My role as a trusted advisor enabled me to impact the end user community to make Surface the preferred choice through a variety of mediums including… Show more Accountable for Microsoft Surface evangelism with enterprise customers during the sales motion and post-sale customer site activities. This includes influencing customer stakeholders and end users to drive deployment and adoption, helping them realise the value of their investment to increase productivity and support their digital transformation. My role as a trusted advisor enabled me to impact the end user community to make Surface the preferred choice through a variety of mediums including buzz days, classroom training, tutorial videos and though engaging with business leaders and partners to showcase the power of Microsoft Office 365 and Windows 10. 
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I was tasked to formulate and deliver sales training assets for a wide range of partner sales teams. I designed and presented modular training packages to ensure comprehensive and bespoke readiness. I spearheaded and supported a team of trainers to facilitate the onboarding and deployment training. I established new processes to ensure accurate information gathering across the team. I encouraged and promoted the development of team members on use of Microsoft products and services.Key… Show more I was tasked to formulate and deliver sales training assets for a wide range of partner sales teams. I designed and presented modular training packages to ensure comprehensive and bespoke readiness. I spearheaded and supported a team of trainers to facilitate the onboarding and deployment training. I established new processes to ensure accurate information gathering across the team. I encouraged and promoted the development of team members on use of Microsoft products and services.Key achievements during this tenure include:Enhanced customer experience and accelerated the adoption of Surface within existing accounts.Developed high-performing teams to accomplish company’s short and long term objectives. Show less

As Technology Trainer, I planned and devised full range workshop material to meet stakeholder requirements and needs. I liaised and interacted with the client effectively to understand the required learning outcomes. I guided and supported users with the setup procedure for networking and virtualisation software. I provided training on the utilisation of advanced technology and tools to optimise workflow.Key achievements during this tenure include:Attained workshop feedback… Show more As Technology Trainer, I planned and devised full range workshop material to meet stakeholder requirements and needs. I liaised and interacted with the client effectively to understand the required learning outcomes. I guided and supported users with the setup procedure for networking and virtualisation software. I provided training on the utilisation of advanced technology and tools to optimise workflow.Key achievements during this tenure include:Attained workshop feedback score average of 7.7/10 and trained over 1200 users.Project shortlisted for External Training project of the year (2012) by The Learning Awards. Show less

Responsible for formulating and facilitating workshop content while encouraging the development of soft skills. I built individual’s capacity and enhance skills by planning and conducting product sales workshops for Apple sales training academy. I assisted with the online setup to collect both attendance data and workshop evaluations.Key achievement during this tenure include:Promoted the awareness of learning needs for each delegate as well as expanded delegates knowledge and… Show more Responsible for formulating and facilitating workshop content while encouraging the development of soft skills. I built individual’s capacity and enhance skills by planning and conducting product sales workshops for Apple sales training academy. I assisted with the online setup to collect both attendance data and workshop evaluations.Key achievement during this tenure include:Promoted the awareness of learning needs for each delegate as well as expanded delegates knowledge and confidence using unfamiliar technology and utilising new features. Show less