Timothy Stanford Email & Phone Number

Odessa, TX, US

• Set up, install, upgrade, maintain, troubleshoot, and modify PC/server/network hardware and software.
• Provide support to end-users on a variety of issues such as PC desktop or laptop, mobile devices, software installation, software customizations, software and/or hardware failure analysis, printer support, PC.
• Provide onsite and offsite backup software/process support/troubleshooting.
• Troubleshoot operating system problems (Windows Server 2008,2012,2019 Windows 10. Linux).
• Troubleshoot local area network and/or wide area network connectivity issues.
• Support and troubleshoot Cisco networking, routers, switches, VLAN’s issues.

• Backend website development including SQL and database management.
• Created, and still maintain, InvoiceBin – a website that allows small businesses to archive and log all orders placed, along with their invoices and quotes, in an online searchable database..
• Created, from the ground up, a website app that would allow Window World employees to fill out customer order forms in the field, have the customer sign the form on a tablet and then the app would email a PDF to the.

• Monitor and maintain over three thousand systems in our remote management dashboards. Create reports and proactive and reactive strategies for all issues and alerts.
• Go onsite to various companies to assist them with any computer issues they are having. This requires travel to other cities occasionally.
• Perform diagnostic tests on computers to narrow down the possible causes.
• Notify customers of issues and repair options and receive authorization from customers to complete work.
• Complete all in-shop work on these and other computers that are brought in by outside service techs for other companies.
• Utilize remote desktop programs as needed to work directly with the customers and identify the cause of issues and resolve those issues.

US

• Provide customer service in an inbound call center to AT&T Uverse customers.
• Provide support for the 2wire Residential Gateway and IPTV receivers.
• Provide level 1 tech support for HSIA broadband including wireless troubleshooting, broadband analysis and internet connectivity.
• Provide level 1 tech support for IPTV services and troubleshooting.
• Schedule appointments for field techs to be dispatched to customers premise.
• Escalation of some customers to the level 2 support.

• Supervise and train Employees.
• Order and maintain inventory.
• Provide retail customer service.
• Ensure accurate book-work and invoices.
• Provide day close and shift close money counting.
• Maintain the highest level of store appearance and customer appreciation.¬

Charlotte, NC, US

• Provide Onsite workstation support for Call Center Operations.
• Install, configure, and maintain NT Workstations in an enterprise environment.
• Second level desktop support.
• Provide training to bank personnel on Bank of America core software.
• Maintain, configure, and troubleshoot all agent workstation software and hardware.
• Proactive monitoring of network environment performance and activities for minimized downtime.

Hanover, MD, US

• Installed, configured, supported and implemented the Rio Rancho, Bank of America Call Center for Direct Banking.
• Installed, configured and supported a variety of software and hardware packages.
• Consultation and implementation of client/server solutions.
• Migrated various Legacy systems to client/server technology.

• Relocated an off-site engineering network to an on-site building. This required cabling, patching, relocating systems, adding network support and upgrading system software.
• Maintained user access to the school network
• Provided training for students on various software required for class projects.
• Provided end user support for a variety of both software and hardware needs.
• Supported Windows 95, Windows for Workgroups and Windows NT server and workstations.

Bachelor'S Degree, Computer Science

Computer Science

Electrical And Electronics Engineering

Bachelor Of Science - Bs, Computer Science