Christina Taylor Email & Phone Number

• Implemented the Help Desk, including configuration of the original software, setup of procedures with quality control in place, and running reports for management. • Developed various documents and training manuals, such as Novell, GroupWise, Networking functionality and resources.• Served as the Help Desk Technician supporting 18 schools initially, resolving various technical issues dealing with Novell, GroupWise, Windows 98/2000/XP, MS Office, various LAN-based curriculum, and hardware.

•Served as the Network Administrator/Help Desk support for a Novell WAN network in a 75 user environment.•Developed all computer operation documentation such as IT Department Policies and Procedures, Virus Response Team procedures, and had started on Security Policies, in regards to HIPPA rules and regulations.•Implemented software license tracking and hardware inventory, along with warranty information.•Installed new release upgrades, applications, and system hardware as needed.•Setup new desktops, laptops, and printers. Configured and tested systems for network connectivity.•Conducted research on proposed system hardware and software for potential conflicts with existing environment. Also monitored existing hardware/software for growth capacity.•Monitored daily operations of servers. Ran daily back-ups.