Chrysa Kotsiri Email & Phone Number

BPO Supervisor responsible for the outsourced team of call centre agents/team leaders/supervisors in NBG project (Collection Center and Customer Care), with administrative responsibility for more than 110 people.Main responsibilities:• Act as liaison between employees and NBG Managers.• Designated as project manager to ensure all HR issues (onboarding, offboarding, payroll processing, contract renewals, exit interviews) are aligned with NBG project strategy as well as Mellon… Show more BPO Supervisor responsible for the outsourced team of call centre agents/team leaders/supervisors in NBG project (Collection Center and Customer Care), with administrative responsibility for more than 110 people.Main responsibilities:• Act as liaison between employees and NBG Managers.• Designated as project manager to ensure all HR issues (onboarding, offboarding, payroll processing, contract renewals, exit interviews) are aligned with NBG project strategy as well as Mellon S.A. legacy• Responsible for the selection process of new openings in the project.• Strengthen employee’s performance and monitor KPIs.• Provide consultation on people development.• Manage the resolution of employee complaints. Show less

Athens

Senior Officer, in the RBU Strategy unit, Collections & Restructuring of Personal and Small Business Loans Collections-Management of External Collection Networks & Collections of Final Loans Delay, reporting to the Manager, with administrative responsibility of inhouse teams, as well as outsourcing (law firms). Main responsibilities:• Responsible for the co-ordination & monitoring of Unit projects.• Work close with the IT department to implement system enhancements &… Show more Senior Officer, in the RBU Strategy unit, Collections & Restructuring of Personal and Small Business Loans Collections-Management of External Collection Networks & Collections of Final Loans Delay, reporting to the Manager, with administrative responsibility of inhouse teams, as well as outsourcing (law firms). Main responsibilities:• Responsible for the co-ordination & monitoring of Unit projects.• Work close with the IT department to implement system enhancements & upgrades reports to monitor and evaluate the performance of the Unit’s people, teams & call centres.• Review, monitor, analyse and evaluate all Unit teams’ daily and monthly reported results.Major achievements:• Significant contribution to the reduction of NPLs for 2015, while the results of Q1 2016 show the dynamic of the department in dealing with the balance of overdue loans.• Create communication channels among the various departments of the Bank to solve problems and improve procedures. Show less