As the Hotel Manager for both hotels simultaneously the Cove 600 room resort (Luxury High End Brand) and the Reef 400 room condo hotel styled resort, the role was all encompassing; to be the direct representative of the GM. In this role planning, directing, and coordinating the various activities that ensure that the establishment performs to the highest level exceeding guest and leaderships expectations while successfully providing lodging and accommodations to guest with the key focus being customer satisfaction, which is essential to this position. In turn handling all levels of VIP and VVIP clientele consortia guest, diplomats, high rollers, celebrities etc.Oversee daily front desk operations. Oversee hotel activities, including hiring and progressive disciplinary procedures, supervising employees, and training staff. Oversee individual department managers to ensure adherence to company policy and procedure ensuring that a sense of urgency always remain when providing guest satisfaction. While also handling and resolving a wide range of guest opportunities from housekeeping, food and beverage, water park operations, claims and risk management. Also experienced in running an operation during category 2, 3, and 4 hurricanes with some of the highest customer satisfaction ratings and feedback noted to date.

2007-2009- Hotel Manager(duty Manager) Create Departmental Goals for agents monitors reception area to manage staff efficiency. Leads Hotel response on all guest claims. Archive operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing business plans; implementing production, productivity and quality customer service standards; determining system improvements and implementing change.2009-2011- Sr. Asst. Exec Fl. Manager. Oversight of 5 management level employees. Directly responsible for the top tier guests and the guest loyalty program Hilton honors. Managed a front office operation within a lounge atmosphere. Reporting Directly to the GM and Front Office Operations Manager in his absence.Notably during my tenure at the Hilton I was also able to cross train and work in various departments such as F&B(banqueting functions and Aqua restaurant) Housekeeping and laundry services, concierge and valet.

Oversee general Hotel Operations.First point of contact for all guest related concerns

Oversee the compilation of surveys geared toward any particular subject. Also manage staff and maintain employee morale.