Managed all aspects of Seaford's supply chain, including forecasting product requirements, coordinating the manufacturing and packaging of bulk products, and sourcing packaging materials, labels, and promotional materials. Collaborated with marketing, accounting, sales, and warehouse teams to ensure accurate supply needs based on sales data analysis. Issued purchase orders with Seaford specifications, sourced competitive vendors, solicited bids, and negotiated contracts to secure the best pricing. Oversaw product procurement, inventory tracking, and the timely delivery of products and components. Prepared monthly procurement reports and facilitated stakeholder meetings to align on supply chain and logistics strategies.

Managed and coordinated Seaford's quality system, acting as a liaison with consultants for Quality Assurance, Quality Control, and Regulatory Affairs. Collaborated with manufacturers to ensure all QA documentation was in place for the disposition of Drug Products and Natural Health Products (NHPs). Communicated with consultants on product release, returns, deviations, and change controls. Informed relevant departments of product release dates to maintain strong customer relationships and ensure timely order fulfillment. Worked closely with warehouse associates to ensure proper documentation of quality records and managed the quarantine and recall process. Collected and forwarded customer complaints for processing, oversaw pest control and sanitation procedures, and reviewed temperature monitoring records. Conducted product inspections upon receipt and managed retention sample analysis for Canadian testing and stability testing. Issued purchase orders with Seaford specifications, coordinated product destructions, and participated in training on SOPs and GMPs.

A dynamic role that supports sales and marketing efforts by ensuring efficient data analysis, reporting, and information transfer. Responsibilities include coordinating special market feedback reports, assisting in new product launches, and executing quarterly marketing strategies for sales representatives. The role involves inventory management of promotional materials, organizing tradeshows, and overseeing mailing campaigns. Producing promotional materials also requires close collaboration with translators, designers, and printers. Additional duties include processing customer orders, conducting product research, and liaising with manufacturers to support Health Canada submissions for product launches.

Led the oversight of a major study project, delivering accurate results on time and earning commendation from lab management for flawless execution and client satisfaction. Successfully coordinated a team to achieve the analysis of 20,000 samples within a single month. Ensured compliance with scientific protocols, including SOPs, GLP, and regulatory guidelines, by reviewing project documentation and delivering it promptly to the QA department. Addressed project challenges by guiding corrective actions, conducting additional experiments, and enhancing overall production quality. Collaborated with management and QA to prioritize projects, allocate resources, and meet timelines, consistently delivering client data on schedule. Managed the recruitment, training, supervision, and evaluation of a technical laboratory staff of 10, contributing to Analysts' successful recruitment and development.

Responsible for optimizing, loading, and troubleshooting LC/MS instruments, while managing project-specific tasks. Demonstrated initiative by processing 800 samples across six analytical batches over a weekend, ensuring timely delivery of preliminary data on schedule. Effectively resolved instrument issues by liaising with service engineers and repairing a defective auto sampler, minimizing downtime. In the absence of the project leader, managed daily task allocation and project assignments for the team, consistently meeting project deadlines and maintaining workflow efficiency.

Conducted extraction and analysis of drugs and metabolites in biological matrices, adhering to GMP, GLP, and regulatory guidelines. Followed method SOPs precisely, minimizing errors and ensuring timely data delivery. Trained and mentored new Analysts on extraction procedures, troubleshooting, and sample analysis using HPLC systems, improving both speed and performance. Enhanced laboratory efficiency by taking on additional responsibilities, such as pipette calibration and serving as custodian for receiving samples from both internal and external clinics for analysis.

Prepared study samples for analytical testing, serving both internal needs and external clients. Assisted with medical screenings to support the selection of candidates for clinical testing, ensuring accurate sample preparation and smooth coordination throughout the clinical process.