DevOps - ENEL• Automated and monitored various jobs using Control-M• Managed and ran SQL scripts across multiple servers with Oracle SQL Developer• Handled incidents and issues through ServiceNow• Performed server administration tasks using PuTTY• Utilized the Service Catalog for seamless service requests• Extracted data from Control-M and SAP environments for detailed reports• Administered user permissions within the SAP system• Conducted thorough log analysis to ensure system integrity• Developed comprehensive documentation for all associated tasks and processes. SAP PI and SAP CPI• Completed SAP PI bootcamp and upskilled to Cloud Platform Integration (CPI)• Monitored and analyzed deployed artifacts under the Monitor Message Processing• Aligned and mapped objects according to specific requirements• Performed Integration Flow testing utilizing POSTMAN• Developed Configuration Test Plans (CTP) and Technical Documentation (TD) for finalized tasksSAP ABAP• Gained foundational knowledge of SAP ABAP through a month-long bootcamp• Acquired hands-on experience by executing tasks under the mentorship of a project guide

- Assisted clients with their Online Appointments.- Performed as Helpdesk and Technical Support (used LMI for remote controlling purposes) (Supports Windows and MacOS.)-Member of PRO-Solution Teams that handles VIP.

- Assisted customers with their inquiries such as order placing, billing, shipping and refunding processes.- Handled Inbound Calls and Chats. (Phone and Chat Support).