Global Account Manager
Current• Account Management: Oversee a portfolio of 30+ accounts consisting of high profile and global enterprises, driving revenue growth through successful renewals, upsells, and cross-sells, resulting in an increase in annual revenue.• Client Relationships: Act as the primary point of contact for all escalations, and issues. Developed and maintaining strong relationships with C-level executives and key stakeholders, ensuring alignment with customer goals and identifying opportunities for growth.• Cross-Functional Collaboration: Partner with internal teams (Customer Success, Product, Marketing, Engineering) to drive customer success and optimize product performance, improving customer satisfaction scores.• Forecasting & Reporting: Created monthly and quarterly performance forecasts providing actionable insights to senior management during business reviews• Contract Negotiation: Lead negotiations for contract renewals and new business while securing favorable terms and increasing contract values.
