• Efficiently manage reservations for multiple hotel properties, ensuring accuracy and timely processing of bookings.• Utilize various reservation systems and software platforms to maintain detailed records, track availability, and optimize occupancy rates.• Proactively identify opportunities to upsell room upgrades, additional services, and amenities to enhance guest experiences and maximize revenue.• Participate in training sessions and professional development activities to enhance skills and stay abreast of industry trends and best practices.

• Increased customer satisfaction rating to 9.8/10 over three years, covering categories such as efficiencyand helpfulness.• Worked with the Head Chef and together, reduced variable costs by 11% through tighter controls on overtime expenditures and inventory waste.• Budgeted new payroll accounting systems that saved hotel 11.000€+ yearly.• Directed the hotel of 16+ staff, 12 suites, 1 fine dining restaurant and 1 outdoor pool on a 24h operation.

• Followed detailed directions from management to complete daily paperwork and computer data entry.• Received overall guest satisfaction scores of 90% and above, ranked #1 in area ranking.• Ensured quality standards are met, by conducting daily walk-throughs of the property.

• Scored 98% during a hotel inspection by Leading Hotels of the world, that took place anonymously and unannounced, reassuring the highest standards of hospitality.• Trained 4 receptionists and 2 trainees, in how to use Hart PMS, entering customer data and organizing customer interaction logs ensuring accuracy and comprehensive understanding of the hotel’s policy and standards.• Remained courteous and calm, even during moments of intense customer displeasure, such as the complete outage of electricity and water for 7 days, due to severe technical issues to the facilities of the local provider.

• Balanced daily 7.000€ - 18.000€ in cash and credit at end of shift and created reports to ensure accurate accounting of all transactions.• Answered multi-line phone system to respond to inquiries of Kirini Suites & Spa, but also for 5 more sister properties and transfer calls to correct departments and personnel.• Handled 40+ guest interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.

• Served for breakfast 140 guests and for dinner 80-100 guests daily, in a nine-hour shift, seven days a week with zero complaints for a total of 2 seasons.• Managed workflow of a restaurant of 20-25, coordinating different departments to ensure completion of daily tasks.

• Supervised accurate and efficient Reception operations including check in/out procedures for 875 rooms.• Teamed up with the Housekeeping department for room turn around to allocate arriving guest in accommodation with a minimum of lost time for an average of 250+ arrivals and departures daily.