Sr. Operations Manager (Portfolio Manager)
CurrentWithin the Digital Bible Lab I serve as the Portfolio Manager for our suite of products. I am responsible for our Operations Division, which includes Agile Coaching and Customer Service management. I am also responsible for portfolio management of the Lab products so that crucial work is reviewed, approved, prioritized, and provided with budget and capacity to succeed. As part of the Lab leadership team, we are focused on strategic and cultural objectives for the Lab.I love all things operations because of how work in all the nitty gritty details provides a smooth and stable foundation for the team to collaborate together with transparency and humility, to creatively and adaptively serve our community, to be responsible and deliver what we promised. I lead our Operations Division on process improvement and establishing best practices, fiduciary oversight with program budgets and capacity assignment, donor and grant revenue management, vendor management, contracts and project allocation, and project effectiveness through agile processes and timely project reporting. I am also responsible for recruiting, hiring and onboarding new team members.My title in SAFe (Scaled Agile Framework) is Portfolio Manager.