Chrystal Black, Mba Email and Phone Number

• Drive KPIs to measure and monitor financial and operational performance• Receive and roll out new operating systems and related tools – and provide meaningful feedback• Coordinate with local management to identify opportunities to improve quality, service and profitability through the pursuit of efficiency and consistency• Identify and prioritize problem areas within business operations through communication with operational staff and via process analysis methods

• Monitor Service Desk to ensure tickets are actioned or sent to the proper Support Teams• Resolve local Support Tickets which include but are not limited to basic troubleshooting, password resets, bitlocker recoveries, Active directory / permissions updates, VPN issues, setting up users for ABI messages, creating HP addresses, and user access permissions in outlook using EAC (Exchange Admin Center)• Update Antimalware and Microsoft updates to remote computers• Maintain and update Avaya (VoIP System) • Image new PCs with preprogrammed flash drives

• Review and analyze district Monthly and Quarterly Branch Margin Analysis • Manage the day-to-day Accounting operations including A/R, A/P, and Revenue Recognition, working closely with the Accounting and Operational teams to review processes, implement best practices and improve productivity• Complete and/or approve credit card account reconciliations • Review, reconcile, and post financial transactions - journal entries, cost adjustments, and DPLs• Reconcile all intercompany accounts• Reconcile all internal reports at month-end with minimal write-offs for month-end close• Run Dunn and Bradstreet financial reporting for potential and existing clients, as well as submitting Branch Credit Request to determine credit worthiness • Provide required information/documentation for Internal/External Audits

• Responsible for all transportation management for multi-channel distribution center including: global import via container and less than container loads, North American small parcel, LTL, and global exports• Directed all customs management, selected, and supervised brokerage services, authorized payments, and managed product classifications • Reconciled freight spend allocations to proper general ledger accounts• Directed Social Compliance and Supplier Compliance programs

Ocean export agent responsible for specific US export clients. Focus on specific client base with increased US Customs compliance and regulatory controls.

• Managed branch Payables and Receivables; Oversight of weekly Finance Meetings to maintain AR<30 days between 92 and 95%; meeting also served as a platform to discuss additional financial issues with branch product managers. • Reconciled monthly reserve reports and billed not paid reports, which required posting journal entries for balancing general ledger accounts at month end. • Heavily involved in finding new processes for the benefit of the company, branch, and departments. • Branch Analysis reporting: compiled monthly data from P&L for the district manager to clarify increases or decreases in branch expenses. • Monitored client credit limits to determine if possible client cash flow issues; submitted branch credit request, and credit extensions to corporate credit for approvals.