• Over 20 years of Customer Service experience and five years of management experience• Excellent individual work ethic, time management and prioritization skills• Transcends in areas of efficiency, organization and problem resolution• Proficient in SAP, Kronos, medical terminology, purchasing, inventory and money handling• Exceptional internet, telephone, e-mail, and Microsoft Office skills• Strong interpersonal skills to manage high demands in fast paced work environments,• Excels in multi-tasking to meet schedule needs and deadline requirements• Motivated to lead and supervise individuals with joyful encouragement to meet individual and team goals and expectations