• Communicate persuasively and successfully with company gatekeepers.• Build long-lasting relationships with potential customers and decision makers• Get decision makers on the phone in order to qualify leads.• Overcome objections and close sales.• Generate leads, set appointments, and arrange for the delivery of sales collateral.• Enter all relevant data into our CRM system to queue up qualified leads for our sales directors to contact and close.• Ability to convey our company strengths using a human approach, not a scripted one.

• Managed incoming inquires regarding booking of appoinmnets, information requests, etc. • Received and verified the accuracy of orders from customers utilizing the organizations’s internal CRM, booking tool• Initiated required action for response to customer service requests • Ensured and provided quality service to both internal and external customers• Received inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety related issues.• Accessed the company’s internal systems to obtain and extract information and provide customer service management with the data for inclusion in various scheduled and special reports• Participated and provided expertise as a member of the customer service’s team. • Achieved and surpassed set objectives with regards to customer service, time management, problem solving