Chrystal Delaney Email & Phone Number

Buffalo Grove, Il, Us

Louisville, Kentucky, United States

Responsible for the overall management, growth, and strategic direction. Extensive knowledge of various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.) and their respective algorithms, features, and best practices. Managed a team of three.● Client Relationship Management: Proven ability to build and maintain strong client relationships by communicating and understanding objectives to meet my client’s needs effectively, including a portfolio of satisfied clients. ● Branded and Curated Content: Created to promote the client’s products or services, tailored to resonate with its targeted audience. Providing trend awareness with a brand's values and interests, serving to engage and inform the audience while also reinforcing the brand's identity.● Strategic Planning and Marketing: Developing comprehensive social media marketing strategies for clients across different industries. Strong analytical skills to track and measure campaign performance, implementing data-driven adjustments as needed.● Business Development and Sales Skills: Proven ability to generate leads, secure new clients, and drive business growth. Experienced in creating compelling sales pitches and proposals.● Financial Management: Sound financial management skills to include budgeting, forecasting, and resource allocation to ensure agency profitability.● Trend Awareness and Innovation: Staying current with social media trends, algorithm changes, and emerging platforms. A creative mindset to continuously innovate and adapt strategies to meet evolving social media landscapes.

Sellersburg, Indiana, United States

Expanded Duties Dental Assistant with secondary expertise in medical and dental billing and coding. Detail-oriented with a solid commitment to patient care and efficient practice management. ● Chairside Assistance: Provided chairside assistance to the dentist during dental procedures, ensuring patient comfort and safety, dental treatments, obtaining dental histories, and assisting with post-operative instructions and follow-up care.● Calendar Management: Managed three hygienists and two-room schedules for the dentist.● Training: Responsible for training all new assistants with the office procedures and protocols.● Back Office Management: Generated and processed patient billing statements, ensuring accuracy and compliance with insurance and regulatory requirements. Prepared and submitted insurance claims, followed up on unpaid or rejected claims, verified patient insurance coverage and eligibility, received and processed payments, and managed accounts receivable. ● Reporting: Prepared reports related to billing, collections, and revenue for the dental practice

Louisville, Kentucky, United States

Managed all office and critical response items, including route scheduling, billing and tracking system development, account management, payroll processing, inventory, ordering, and customer relations.● Administrative Support: Managed the calendar for the president of the company, led and reported on meeting notes with the president and CEO, and designed presentations for sales support staff. ● Route Scheduling: Planned and optimized driver routes to maximize efficiency and meet delivery schedules. Monitored real-time route performance and adjusted as needed to accommodate changes and challenges. ● Billing and Tracking Systems: Developed and maintained a robust billing system to ensure accurate and timely customer invoicing. Addressed customer inquiries, resolved billing discrepancies, and managed customer billing inquiries.● Account Management: Established and maintained office systems, recovering a quarter of a million dollars in back revenue. These systems provided one million dollars in company growth within the first year. Developed systems for accounts payable, receivable, and expense tracking.● Payroll: Managed and maintained payroll processing, providing accurate payments to employees.● Inventory Management and Ordering: Managed inventory levels, including stock monitoring, replenishment, and forecasting. ● Customer Relations: Fostered strong customer relationships by being responsive, proactive, and attentive to customer needs and concerns.

Lexington, Kentucky, United States

Reported directly to Executive and Regional Sales Management, providing administrative support, coordinating all calendars, scheduling meetings, travel arrangements, and handling correspondence. ● Presentation Creation: Prepared professional and visually engaging presentations for sales meetings, including creating visual aids and summarizing key data, financial information, and performance metrics.● Accounts and Payables: Managed accounts and payables for regional managers, including invoice processing, expense tracking, and vendor communication. Collaborated with the finance team to address any discrepancies or issues.● Report Production: Compiled and generated reports for executive staff, summarizing key data, financial information, and performance metrics. Created, updated, and maintained spreadsheets and databases to support report generation. Analyzed data and presented insights to support executive decision-making.