Chrystal Knowles Email & Phone Number

Burlington, North Carolina, United States

Manage and address consumer questions via email and phone.

Bethlehem, Pennsylvania, United States

• Accessed and updated customer accounts for leadership changes, commission structure changes, and territory assignments in CRM system
• Assisted internal and external customers with account info and modifications via phone and email
• Assisted external customers with product information, reservation modifications, accounting, and escalations in a timely manner
• Completed reporting for Regional Sales Directors and Sales team regarding overall account statistics
• Supported… Show more
• Supported contracting team with QC review for customer contracts

Bethlehem, Pennsylvania, United States

• Mentored and guided employees ensuring all were trained in product knowledge and procedures ensuring team could perform assigned duties.
• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
• Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals.
• Developed and implemented plans to prevent areas of… Show more
• Developed and implemented plans to prevent areas of inefficiency
• Handled any escalations requiring supervisor level assistance

Bethlehem, Pennsylvania, United States

• Provided support internally to our reservation agents regarding product, process, and escalated matters
• Track record of efficiently recognizing and resolving complex customer issues within companies expected time scale
• Supported internal departments to resolve challenges in closing sales
• Provided reporting to leadership to resolve system and employee errors to be corrected
• Assisted sales team in increasing business and resolving customer issues to increase… Show more
• Assisted sales team in increasing business and resolving customer issues to increase business

Bethlehem, Pennsylvania, United States

• Took incoming reservation calls for clients while providing outstanding customer service
• Executed reservations processes via phone, email, and possibly fax
• Answered basic client questions in relation to products, services, and processes
• Strived to enhance the department’s relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided
• Assisted sales team in trade shows, consumer shows, and partnership… Show more
• Assisted sales team in trade shows, consumer shows, and partnership dinners

Bethlehem, Pennsylvania, United States

• Took incoming electronic help desk calls for clients making online reservations while up-selling additional products to increase agent in company profit
• Answered basic client questions in relation to products, services, and processes
• Collaborated with management teams to improve customer experience, reduce call handle time, and exceed customer expectation
• Modified reservations made through online system to assist external customer in closing sales
• Assisted sales team in… Show more
• Assisted sales team in trade shows, consumer shows, and partnership dinners Show less