Chrystal Knowles Email & Phone Number

Burlington, North Carolina, United States

Manage and address consumer questions via email and phone.

Bethlehem, Pennsylvania, United States

• Accessed and updated customer accounts for leadership changes, commission structure changes, and territory assignments in CRM system• Assisted internal and external customers with account info and modifications via phone and email• Assisted external customers with product information, reservation modifications, accounting, and escalations in a timely manner• Completed reporting for Regional Sales Directors and Sales team regarding overall account statistics• Supported… Show more • Accessed and updated customer accounts for leadership changes, commission structure changes, and territory assignments in CRM system• Assisted internal and external customers with account info and modifications via phone and email• Assisted external customers with product information, reservation modifications, accounting, and escalations in a timely manner• Completed reporting for Regional Sales Directors and Sales team regarding overall account statistics• Supported contracting team with QC review for customer contracts • Assisted with training new hires onboarding to Sales Support team• Created processes and training material to streamline internal reporting and operations• Participated in outbound calls to agencies assisting the events team in filling events• Represented sales team traveling to tradeshows and partnership dinners Show less

Bethlehem, Pennsylvania, United States

• Mentored and guided employees ensuring all were trained in product knowledge and procedures ensuring team could perform assigned duties.• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.• Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals.• Developed and implemented plans to prevent areas of… Show more • Mentored and guided employees ensuring all were trained in product knowledge and procedures ensuring team could perform assigned duties.• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.• Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals.• Developed and implemented plans to prevent areas of inefficiency• Handled any escalations requiring supervisor level assistance• Created team incentive platform to encourage team productivity and individual growth• Collaborated with leadership and executive teams on multiple projects regarding systems, production, and customer experience• Assisted sales team in trade shows, consumer shows, and partnership dinners• Conducted monthly team and one on one meetings with team to discuss performance reviews• Identified product challenges and worked with international and domestic suppliers to resolve any product and service challenges in collaboration with internal product team Show less

Bethlehem, Pennsylvania, United States

• Provided support internally to our reservation agents regarding product, process, and escalated matters• Track record of efficiently recognizing and resolving complex customer issues within companies expected time scale• Supported internal departments to resolve challenges in closing sales• Provided reporting to leadership to resolve system and employee errors to be corrected• Assisted sales team in increasing business and resolving customer issues to increase… Show more • Provided support internally to our reservation agents regarding product, process, and escalated matters• Track record of efficiently recognizing and resolving complex customer issues within companies expected time scale• Supported internal departments to resolve challenges in closing sales• Provided reporting to leadership to resolve system and employee errors to be corrected• Assisted sales team in increasing business and resolving customer issues to increase business• Partnered with training department to transition new hire staff into call center Show less

Bethlehem, Pennsylvania, United States

• Took incoming reservation calls for clients while providing outstanding customer service• Executed reservations processes via phone, email, and possibly fax• Answered basic client questions in relation to products, services, and processes• Strived to enhance the department’s relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided• Assisted sales team in trade shows, consumer shows, and partnership… Show more • Took incoming reservation calls for clients while providing outstanding customer service• Executed reservations processes via phone, email, and possibly fax• Answered basic client questions in relation to products, services, and processes• Strived to enhance the department’s relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided• Assisted sales team in trade shows, consumer shows, and partnership dinners• Proactively communicated constructive feedback to management regarding any obstacles to close sales, achieve established goals, and company objectives Show less

Bethlehem, Pennsylvania, United States

• Took incoming electronic help desk calls for clients making online reservations while up-selling additional products to increase agent in company profit• Answered basic client questions in relation to products, services, and processes• Collaborated with management teams to improve customer experience, reduce call handle time, and exceed customer expectation• Modified reservations made through online system to assist external customer in closing sales• Assisted sales team in… Show more • Took incoming electronic help desk calls for clients making online reservations while up-selling additional products to increase agent in company profit• Answered basic client questions in relation to products, services, and processes• Collaborated with management teams to improve customer experience, reduce call handle time, and exceed customer expectation• Modified reservations made through online system to assist external customer in closing sales• Assisted sales team in trade shows, consumer shows, and partnership dinners Show less