Chrystal S. Email & Phone Number

Rosenberg, Texas, United States

-Worked closely with computational biologists to convert and integrate genomic pipelines into a Cloud, SaaS system to ensure alignment with real-world workflows.-Led data scientist and developed a full stack web application with Python, Bash, HTML, CSS, JavaScript, Node.js and Express.js to analyze bacterial and viral sequence files at scale.-Developed and executed strategies to launch a full stack web and analytic application by leveraging the SCRUM framework.-Collaborated… Show more -Worked closely with computational biologists to convert and integrate genomic pipelines into a Cloud, SaaS system to ensure alignment with real-world workflows.-Led data scientist and developed a full stack web application with Python, Bash, HTML, CSS, JavaScript, Node.js and Express.js to analyze bacterial and viral sequence files at scale.-Developed and executed strategies to launch a full stack web and analytic application by leveraging the SCRUM framework.-Collaborated with a cross-functional team to deploy and maintain cloud-based applications for court and judicial entities.-Reduced AWS cloud infrastructure cost 30% by leveraging AWS Cost analysis tool to track AWS service usage and set up budget limits and notifications.-Developed and executed strategies that incorporate business and commercial objectives across foundational and emerging technology capabilities centered around data and analytics technology for court and judicial entities. Show less

Houston, Texas, United States

-Support educators in developing innovative instructional techniques and effective math teaching strategies aligned with curriculum standards.-Facilitate professional development workshops and training sessions to enhance teachers' content knowledge and pedagogical skills in mathematics.-Provide one-on-one coaching and mentoring to teachers, offering constructive feedback and guidance to improve their classroom math instruction.-Collaborate with educators to analyze student… Show more -Support educators in developing innovative instructional techniques and effective math teaching strategies aligned with curriculum standards.-Facilitate professional development workshops and training sessions to enhance teachers' content knowledge and pedagogical skills in mathematics.-Provide one-on-one coaching and mentoring to teachers, offering constructive feedback and guidance to improve their classroom math instruction.-Collaborate with educators to analyze student performance data, identify learning gaps, and develop targeted interventions to support student success in math.-Stay updated with the latest research and best practices in mathematics education, and help teachers integrate these insights into their teaching methodologies. Show less

Sugar Land, Texas, United States

-Designed and executed tailored curricula informed by data analysis to accommodate diverse learners, including ESE and ELL students.-Integrated individualized accommodations to create an inclusive educational environment.-Directed small group tutoring for 3rd and 4th grade math, driving significant improvements in foundational skills and problem-solving abilities.91% of 50 students met or exceeded their growth by Math NWEA benchmark“Teach Each Other” Staff Award 2022-2023… Show more -Designed and executed tailored curricula informed by data analysis to accommodate diverse learners, including ESE and ELL students.-Integrated individualized accommodations to create an inclusive educational environment.-Directed small group tutoring for 3rd and 4th grade math, driving significant improvements in foundational skills and problem-solving abilities.91% of 50 students met or exceeded their growth by Math NWEA benchmark“Teach Each Other” Staff Award 2022-2023 school year"Data Driver Diver" Staff Award 2022-2023 school year Show less

Coral Springs

-Led hybrid learning initiatives spanning pre-algebra, 6th grade math, and kindergarten curriculum in line with standards.-Acted as a liaison between administration and educators to enhance student and teacher support.-Guided novice educators in the Teacher Learning Community, fostering their professional growth across varied subjects.-Provided training and mentorship for two years, nurturing pedagogical skills and teaching effectiveness.-Managed three-year Professional Learning… Show more -Led hybrid learning initiatives spanning pre-algebra, 6th grade math, and kindergarten curriculum in line with standards.-Acted as a liaison between administration and educators to enhance student and teacher support.-Guided novice educators in the Teacher Learning Community, fostering their professional growth across varied subjects.-Provided training and mentorship for two years, nurturing pedagogical skills and teaching effectiveness.-Managed three-year Professional Learning Community sessions for kindergarten teachers, aiding them in achieving certification credits.Teacher of the Year 2020-2021 school year Show less

Coral Springs, Florida, United States

-Designed and executed tailored curricula informed by data analysis to accommodate diverse learners, including ESE and ELL students.-Integrated individualized accommodations to create an inclusive educational environment.-Balanced virtual and in-person instruction resulting in reading growth-Led hybrid learning initiatives spanning pre-algebra, 6th grade math, and kindergarten curriculum in line with standards.

Margate, Fl

-Incorporated real-world scenarios into instruction, enhancing student engagement and interdisciplinary understanding.-Enforced safety protocols during physical education and extracurriculars, ensuring a secure environment for active learning and growth.

Broward County, Florida, United States

Answer inbound calls from members regarding health benefits and insurance inquiries.Provide accurate information on coverage, claims, and eligibility criteria.Assist members in navigating the enrollment process and selecting appropriate plans.Resolve member issues and concerns promptly and professionally.Document all interactions and maintain detailed records in the call center system.Collaborate with internal departments to address complex member inquiries.Educate… Show more Answer inbound calls from members regarding health benefits and insurance inquiries.Provide accurate information on coverage, claims, and eligibility criteria.Assist members in navigating the enrollment process and selecting appropriate plans.Resolve member issues and concerns promptly and professionally.Document all interactions and maintain detailed records in the call center system.Collaborate with internal departments to address complex member inquiries.Educate members on preventative care and wellness programs offered.Handle sensitive information in compliance with privacy regulations and policies.Meet or exceed performance metrics such as call handling time and customer satisfaction.Continuously update knowledge of health insurance policies and industry regulations. Show less

Broward County, Florida, United States

Advised clients on life and health insurance products.-Demonstrated expertise in insurance policies, regulations, and market trends to provide informed recommendations.-Conducted comprehensive policy reviews and facilitated efficient claims processing.-Cultivated lasting relationships, ensuring high client retention rates and addressing inquiries promptly.-Maintained accurate records, adhering to industry regulations and collaborating with underwriters.

Miami/Fort Lauderdale Area

Screen and interview prospective employees.Compile and keep personnel records.Perform routine clerical and administrative functions.Conduct revenue analysis on client files.

Melbourne, Florida, United States

Create, update and close work orders as per customer’s needs.Respond to customers and technicians’ requests promptly.Communicate and build rapport with customers and technicians regarding work orders.Maintain inventory on work orders and remaining parts.

Orlando, Florida, United States

-Resolve issues and respond to inquiries that are related to their health, savings, retirement plans, or other human resource-related services.-Conduct additional research and make any required customer follow-up calls for customer satisfaction.The client was Randstad

Lake Mary, Florida, United States

-Provided technical support and conflict resolution to end-users, troubleshooting and resolving hardware and software issues to ensure optimal functionality and user satisfaction.-Managed support tickets through Convergys CRM system, documenting issues, resolutions, and customer interactions to maintain a comprehensive record of support activities.-Utilized remote desktop tools to diagnose and resolve technical issues, delivering efficient and hands-on support to users while minimizing… Show more -Provided technical support and conflict resolution to end-users, troubleshooting and resolving hardware and software issues to ensure optimal functionality and user satisfaction.-Managed support tickets through Convergys CRM system, documenting issues, resolutions, and customer interactions to maintain a comprehensive record of support activities.-Utilized remote desktop tools to diagnose and resolve technical issues, delivering efficient and hands-on support to users while minimizing downtime and increasing first-call resolution rates by 80%.-Maintained up-to-date knowledge of product features and specifications, enabling the provision of accurate information to customers and facilitating user education and upselling products based on new knowledge. Show less

Casselberry, Fl

Provide prompt and courteous customer service.Promote merchandise that may improve customer satisfaction.Handle money, checks and other types of payment received for products properly and accurately.Maintain inventory daily and stock merchandise.

Pompano Beach, Fl

Supervise and train employees.Maintain high level of customer service.Serve customers.Balance cash registers and the safe and perform change orders.Advertise promotions and special events.

Bachelor’S Degree, Psychology

Activities and Societies: Zeta Phi Beta Sorority, Inc. President 2011 and Secretary 2010-2011 Black Female Development Circle, Inc.

High School Diploma, International Baccalaureate Program

Activities and Societies: Varsity Cheerleading for football, basketball and competition 2006-2008 International Baccalaureate Program.