► Medical | Faculty Group Practice | Central Billing Office ◄• Lead a team responsible for overseeing all administrative functions and support for a workforce of over 400 employees at NYU Langone Health.• Manage the distribution of payer portals, ensuring all team members have access to necessary medical portals for insurance and billing purposes.• Oversee administrative appeals and claims processes, ensuring accuracy and timely resubmission to support accounts receivable, authorizations, operations, customer service, and administrative leadership, thereby optimizing revenue cycle management.• Manage supplies and vendors, optimizing procurement processes and ensuring cost efficiency.• Provide leadership in HR functions, including overseeing on-site interviews, maintaining internal HR files, and managing corrective actions with staff to ensure compliance and maintain a positive work environment.• Collaborate with IT and operations to implement systems and tools that enhance operational efficiency and user experience.• Develop and implement project plans, monitor progress, and report outcomes to ensure timelines and goals are consistently met.• Conduct comprehensive analysis to identify and address issues related to denials, coding, reimbursement, and other revenue cycle aspects.• Facilitate staff recruitment, development, and training initiatives to foster professional growth and enhance team performance.• Coordinate with various departments to manage scope, budget, risk, and resources, aligning project objectives with organizational goals.• Foster a collaborative and supportive team environment, promoting effective communication, problem-solving, and continuous improvement.

► Medical | Mobile Urgent Care | House Calls ◄▪ Monitored company's digital presence across multiple platforms such as: Facebook, Instagram, LinkedIn, Google, etc.▪ Moderated all user-generated content in line with the moderation policy for each community.▪ Collaborated with executive team to manage reputation, engage clients, identify key players and coordinate actions.

▪ Contributed to existing marketing programs, while assisting with the development of new initiatives aligned with company goals.▪ Content creation and design; website updates and maintenance.▪ Community engagement and outreach.▪ Custom gift, basket and card design & creation.▪ Advertising, UI, UX research, brand recognition & social media account management.▪ Vendor relations and purchasing.▪ Assisted operations team in managing call center and EMT operations & staff, ensuring workload was properly distributed.▪ In-house technical support.▪ UAT: app testing.▪ EHR / EMR system management.▪ Call center phone system management.▪ Assisted executive team with medical billing reconciliation efforts, office financial reconciliation, petty cash management and bank deposits.▪ Oversaw administration and facility needs.▪ HR: recruiting, on-boarding, paperwork, background/driving checks, HR files, compliance etc.▪ Creation of company policies and procedures.▪ Supported team of providers with medical visits, acting as backup medical technician when needed.▪ Oversaw inventory of office and medical supplies.▪ Fleet vehicle management & maintenance.▪ Managed team medical equipment and ensured bags and supplies were road-ready each day.

► IT and Cyber Security Staffing | Consulting Firm ◄▪ Provided full administrative and personal support to CEO.▪ Managed and supervised front office staff.▪ Oversaw facilities and office operations.▪ Managed company licensing renewals and applications.▪ Maintained warranties and service agreements for office equipment.▪ Managed inventory, vendor relations, and procurement.▪ Arranged domestic and international travel.▪ Assisted with high-level presentations, marketing, contracts, RFPs, etc. ▪ Oversaw company insurance policies and CIO renewals.▪ Human Resources: Completed new employee on-boarding, drafting of offer letters, records, etc.▪ Audited and approved employee time submissions. ▪ Assisted accounting team with purchasing approvals and credit card reconciliation.▪ Assisted team of technical employment recruiters with candidate correspondence, special projects, and document formatting.

▪ Oversaw front office reception and heavy phones.▪ Provided administrative support to team of recruiters and executives.

► Parent company to numerous adult dating sites ◄| Seeking.com | MissTravel.com | WhatsYourPrice.com |▪ Acted as project manager for CEO: ensured each team's deadlines, goals, and deliverables were met and that budgets were adhered to.▪ Planned, coordinated and ensured deadlines and schedules were adhered to. Acted as a monitor to create the best situations for employees and executives to access to the CEO's time.▪ Oversaw CEO’s personal and business calendars.▪ Trained and supervised CEO’s personal assistant and housekeeper.

▪ Executive Calendar management: scheduling meetings, arranging schedules and dealing with last minute changes.▪ Assisted human resources by conducting potential employee interviews, I-9 auditing, and maintaining of employee files.▪ Managed all company travel, making complex and detailed travel arrangements to include follow up with expense reporting and itinerary preparation.▪ Assisted department heads with special projects as well as coordination of specific functions; presentations; conducted research and completed assignments as necessary▪ Prepared regular financial reporting for CEO, tracked weekly and monthly team reporting, and prepared documents as needed (correspondence, presentations, forms, reports, etc.)▪ Briefed CEO and executive team members on upcoming meetings to ensure they were prepared.▪ Took detailed meeting minutes and notes, and moderated meetings on behalf of CEO when needed. ▪ Organized executive retreats and off-site events.▪ Reconciled expenses and submitted reimbursable items for processing.▪ Worked with in-house Administrative team to manage personal needs and handle tasks in a timely manner.

► Social Listening Tools | Audience Insights | Analytics ◄▪ Coordination and management of all administrative and social events and activities.▪ Provided heavy administrative and logistical support with international travel, meetings and events for CEO, Executives, and teams based in US, Canada, France, London, and Singapore.▪ Responsible for facility day-to-day operations and oversaw the maintenance and alteration of all office-related projects and tasks: organization, layout, housekeeping, office construction, repairs, storage, filing systems, catering, inventory tracking, distributing building access keys, acting as liaison to building management, and other items as needed.▪ Negotiated the purchase and set-up of office supplies, furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.▪ Managed US G&A budget, ensuring accurate & timely reporting, and created and managed Amex Business account for US and France Teams. ▪ Worked closely with accounting department on vendor collections, banking, credit card management and reconciliation, and monthly invoice processing▪ Acted as in-house IT, overseeing server maintenance, creation and deletion of new accounts, purchasing and set-up of new computers and machinery, conferencing and telephone account and equipment maintenance.▪ Created and maintained management and tracking systems for administrative and IT functions: log-ins; permissions; account management and administration (server and Google); intranet creation and maintenance; hardware & software purchasing and license/warranty tracking; new hire and termination account management; new hire training, etc.▪ Partnered with human resources director to create and implement talent recruitment and new hire procedures, employee welcome programs, attendance, record-keeping, HR talent recruitment and candidate sourcing for numerous internal roles, and various other projects as needed.

► Private Equity | Investment ◄▪ Worked with Human Resources manager to create and implement talent recruitment and new hire procedures, employee welcome packets, creation and implementation of employee year-end review process, new insurance provider search, attendance, record-keeping, etc. ▪ Oversaw office organizational overhaul: storage space re-org., filing systems creation, supply purchasing, inventory tracking, vendor negotiations, etc. ▪ Worked with Accounts Payable on monthly invoice processing. ▪ Oversaw daily office administrative operations. ▪ Created management and tracking systems for administrative IT functions: log-ins; permissions; account management and administration (server and Google); intranet creation and maintenance; hardware & software purchasing and license/warranty tracking; new hire and termination account management; new hire training, etc. ▪ Worked with outsourced IT department on purchasing, new machine and network setup, server maintenance, data backups, creation and deletion of new accounts, purchasing and set-up of new computers and machinery ▪ Acted as backup support to the CEO and other executives as needed.

► Sports Entertainment ◄▪ Employee and intern onboarding.▪ Travel arrangement and travel expense reconciliation.▪ Office space buildout manager- Interior design, procurement, vendor relations.▪ Calendar, vendor and office management.

► Health | Wellness ◄▪ Coordinated foreign and domestic travel arrangements, hotel accommodations and prepared detailed itineraries. ▪ Acted as a personal assistant to the GM and her family (calendars, errands, school events, playdates, medical claims, bill payments, expenses, household staffing, etc.). ▪ Assisted human resources team by conducting potential employee interviews, background checks, completing new hire documentation, managing new-hire training, administration of employee benefits, year-end performance reviews and compliance. ▪ Oversaw all administrative office operations including but not limited to: office space allocation; security access; furniture purchasing and installation; scheduling and supervision of reoccurring vendors/procedures. ▪ Assisted accounting department with invoicing, credit card reconciliation and travel & expense reporting. ▪ Created graphics, flow charts, literature, diagrams, maps and presentations as needed. ▪ Assisted team of data scientists with application product testing, device testing, data validation and private usability testing. ▪ Managed research, planning and execution of corporate events, executive retreats and off-site meetings. ▪ Provided technical support and administrative assistance to an in-house team of 12 people, as well as to corporate senior management located in our out-of-state headquarters. ▪ Supported team of designers with product reviews and managed tasks/workflow through basecamp.

► Customs Brokerage | Freight Forwarding ◄▪ Coordinated foreign and domestic travel arrangements, hotel accommodations and prepared detailed itineraries. ▪ Handled personal duties for the president and his family (calendars, errands, medical claims, bill payment, expenses, household staffing, etc.). ▪ Created advertising materials, graphics, flow charts, sales literature, diagrams, maps and high-level presentations as needed. ▪ Conducted potential employee interviews, background checks, preparing new hire documentation, new-hire training and employee benefits paperwork. ▪ Monthly client invoice creation, collections and QuickBooks invoicing. ▪ Assisted sales team with client communications; created and managed CRM sales database; trained new hires in usage of system. ▪ Provided technical support and administrative assistance to all company employees in 13 offices throughout the US and Canada. ▪ Vendor relations, supply purchasing and contract negotiations. ▪ Oversaw marketing, social media, public websites and intranet portals.