•Assist clients and applicants with legal information
•Educate clients on use of company portal (Webace)
•Follow privacy protocols and ensure accuracy of sensitive information
•Exceed goals of production rate, handle time, accuracy and attendance

• Create and keep a timely schedule
• Build a new clientele. Deal with problem clients and troubleshoot issues
• Help over 150 clients to date, providing a courteous and professional experience that earns their trust in my abilities. Earned and maintained 5 stars reviews from 826 services provided; 26 accolades for superior performance, including 10 awards for going “Above and Beyond”
• Communicate with clients to ensure perfect service is done
• Created an account and post on social media daily

• Provided customer service and handled customer account set up
• Performed data entry and Internet search
• Answered inbound and made outbound calls to existing and future clients for scheduling
• Handled cash, checks, credit cards and debit cards payments and refunds
• Closed out daily balances
• Educated clients with company’s information and pricing
• Organized, filed, faxed, scanned, copied and prepared documents associated with each case
• Created and updated the business’ social media accounts

• Responsible for post-surgery and emergency care of patients
• Responsible for inventory, organization and stocked for daily routine
• Worked as a pair in ICU/recovery area and in collaboration with a team of 10 surgery technicians
• Discussed plans with a team of 7 surgeons and followed medical orders
• Followed up with patients’ progress and discussed it with referring surgeons
• Assisted physical therapist with all treatments

• Kept a daily schedule
• Performed data entry, billing and internet searches
• Created and kept a filing system. Performed home organization
• Planned domestic and international vacations
• Tutored triplets in French, Math and general homework
• Made sure children were driven on time at activities and appointments

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Cynthia Lefferts

Letter of Recommendation for Ms. Chrystel Lobo

To Whom It May Concern:

Ms. Chrystel Lobo was employed by me for 7 years as a Personal Administrative Assistant for two companies, in Travel & Hospitality and Property Management, including one family trust. She was responsible for handling legal documents, accounting, scheduling, spreadsheet management, client relationships, research and educational training. As an executive for over twenty years in the Health, Wellness and Travel industry, managing over 300 persons, I value exceptional employees, and Ms. Lobo is the best of the best.

Ms. Lobo is intelligent, goal oriented, precise, and quick in action. Quietly confident, Ms. Lobo exudes a sense of simplicity and effectiveness to her approach in problem solving. She follows detailed instructions, but has a keen sense of awareness of when to deviate in the decision making process. Ms. Lobo speaks two languages fluently, all of which played a significant role in the management of my team.

On a more personal note, Ms. Lobo is a smart, witty, dedicated, trustworthy and loyal person. Had Ms. Lobo not moved to Chicago, I would still employ her stellar services. Without hesitation, I recommend Ms. Lobo for employment and am available to further elaborate on Ms. Lobo’s skills at any time.
Sincerely,
Cynthia Lefferts

• Assisted with lessons and activities in French and English
• Planned daily classes and helped keep a schedule
• Performed data entry and internet searches
• Helped with parent-teacher daily communication
• Led children in safe and orderly manner