Chrystle Taylor Email and Phone Number
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Chrystle Taylor personal email
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I absolutely love taking things that are hard and making them understandable or easier to use. After many years in the business, technical writing is still my passion; I like a fast-paced, deadline-driven environment where I am always learning something new. I most often work with developers or other technical types to create whatever kind of documentation other people need to do their jobs. This means that I have had to write just about any kind of document you can think of--everything from error messages to system administration guides. You name it, and I have probably written or edited it. I hit the ground running on any assignment. I am a self-starter who does not sit around and wait to be told what to do; I do my research and ask intelligent questions. I would love to help you or your clients create meaningful, useful documentation that people learn from instead of be frustrated by. Send me a message on LinkedIn or to chrystle1210@yahoo.com. DocumentationA small list of the types of documents I write or edit: User guides, online help, embedded help, technical documentation, installation documentation, system documentation, administrator documentation, processes, procedures, knowledgebase, run books, UI text, error messages, standards and style guides, presentations, system reference guidesOther things I can do: Edit any written content, lead small documentation teams, content management, estimate documentation deliverables, create documentation libraries, mentor or train other writers, create workflows, collaborate with developers and other SMEsToolsI am an advanced or expert user of: MS Word, Adobe FrameMaker, MadCap Flare, RoboHelp, MindTouch, Confluence, PowerPoint, BluePrint, SharePoint, Adobe Acrobat Pro, HTML, CSS, Photoshop, SnagIT, Agile methodology, Stage-Gate methodology, waterfall methodologyI am an intermediate user of: Excel, Dreamweaver, XML, DITA, WordPress, InDesign, Visio, Percussion
Investment Metrics
View- Website:
- invmetrics.com
- Employees:
- 30
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Investment MetricsMarietta, Ga, Us -
Senior Technical WriterInvestment Metrics Dec 2019 - PresentNorwalk, Connecticut, Us -
Senior Technical WriterNettracer Jun 2018 - Dec 2019Atlanta, Georgia, Us• Research and write 350-page user guide for baggage tracing, lost items, and claim payments for NetTracer, an application used globally in airports and by airlines to recover and return or reimburse passengers for misplaced luggage or lost items. • Research and write 250-page system administrator’s guide for NetTracer. • Research and write user guide for Lost & Found, the company’s standalone application for tracking, recovering, and returning lost items to passengers. • Write and develop page-level online help. • Review and update UI designs using Invision; make recommendations for 508 compliance and to improve application workflows.• Research and write reference materials used by internal QA teams, developers, and technical support teams to understand NetTracer functionality. -
Senior Technical WriterNational Institutes Of Health Environmental Health Sciences Mar 2018 - Jul 2018• Write and edit web content for the updated NIEHS website. • Work with other writers to establish best practices, style and usage guidelines for the project. • Track articles from inception to final stakeholder approval (two-pass edits) and publication on the NIH website.
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Senior Technical WriterThe Home Depot Sep 2017 - Jan 2018• Establish a documentation process and document and presentation templates for the IT Security – Affiliates team, which is responsible for implementing and maintaining the security profiles for 13 subsidiaries owned by The Home Depot. • Edit policies and procedures to ensure a consistent voice and professional standard for Identity and Access Management, Endpoint Security, and Product Vulnerability program documentation. • Participate in discovery sessions to plan and estimate documentation deliverables for implementation of Sailpoint IdentityIQ, an Identity and Access Management tool. • Contribute to the team's Confluence site and set up the documentation folder structure.
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Senior Technical WriterCox Business May 2017 - Jul 2017Atlanta, Georgia, Us• Establish standards and processes for the Documentation team. • Write internal user documentation for three content management systems, based on process flows and business requirements. Responsible for evaluating, researching, and estimating documentation deliverables using MS Word, Excel, and PowerPoint. • Create internal Sharepoint site for the Documentation team. -
Senior Technical WriterSuntrust Mar 2017 - May 2017SunTrust Bank March 2017 – May 2017Senior Technical Writer (Contractor)• Write or edit SunTrust Online Support articles in MS Word to support a new software platform and application for bank tellers and managers.
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Technical WriterCisco Dec 2015 - Mar 2017San Jose, Ca, Us• Create internal and external documentation for a cloud-based order and provisioning platform (Cisco Service Fulfillment Platform). • Write internal and external guides for a device management portal (Managed Services Activator).• Edit Engineering documentation (technical specifications, user stories, presentations, and service descriptions). • Manage a small offshore team to ensure documentation deliverables are well written and understandable, estimate documentation user stories, and represent the Documentation team at status meetings and planning meetings. • Train writers on technical documentation best practices for estimating and writing in an Agile environment, work with individual writers to improve their skills -
Senior Technical WriterB2M Solutions May 2015 - Dec 2015London, Gb• Use MadCap Flare to design and write online help for the company’s flagship product, Elemez. • Interview and conduct reviews with SMEs. • Create publishing templates and interactive, responsive design for the help content. -
Senior Information DesignerSita Nov 2014 - May 2015Geneva, Geneva, Ch• Collaborate with Product Management and Project Creation teams to write and edit product lifecycle documents and user and technical guides using MS Office and MadCap Flare. • Reorganize and manage SharePoint documentation libraries and lists (approximately 6,000 documents) to make it easier to find the correct product documentation. • Create and maintain SharePoint libraries and lists for Delivery and Implementation teams. • Manage product review meetings according to the Stage-Gate Development Lifecycle. -
Senior Technical WriterMembersuite, Inc. Feb 2014 - Sep 2014Atlanta, Georgia, Us• Write administrator- and user-level knowledgebase topics for an association management system consisting of 24 separate modules (2,000-plus pages of content). • Serve as lead for the implementation of the knowledgebase in MindTouch. • Collaborate with developers and product managers to ensure that Production Support and external clients can use and understand existing and updated help materials. -
Senior Technical WriterVerizon Feb 2013 - Feb 2014Basking Ridge, Nj, Us• Collaborate with developers, Business Analysts, QA engineers, and Production Support representatives to understand and document system functionality, system configuration, and user interactions regarding a mobile device provisioning and billing system. • Write system-level content using Blueprint and MS Office for telecommunication service providers and interface developers.• Use Blueprint to create Word documents for business-level, internal executives, and external customers. • Update Blueprint output templates to reflect Verizon Wireless documentation standards. • Research and write data dictionary components for internal reporting groups. -
Senior Technical Writer (Contract)Metadigm Services Aug 2012 - Feb 2013Atlanta, Georgia, Us• Write internal business requirements for workflow management system designed to service the meter-reading and billing needs of electric and gas utility companies.• Use RoboHep to write online help for field technicians to use custom mobile apps to enter meter repair and billing readings. -
Senior Technical WriterMobile Labs Jul 2010 - Aug 2012Atlanta, Georgia, Us• Use RoboHelp to write consumer-facing documentation for software designed to create automated test scripts for Quality Assurance testing on mobile devices such as iPhones, iPads, Android devices, and BlackBerry devices. • Document the objects, methods, parameters, and functions of Mobile Labs’ core product for integration with HP QuickTest Professional. • Write internal and external implementation documentation and FAQs. -
Sr. Technical WriterCheckfree Corporation Oct 1998 - Jun 2008Milwaukee, Wisconsin, Us• Manage delivery of all Web-based and printed documentation deliverables for each development initiative (writing and editing all content; editing wireframes; writing support material such as implementation guides). • Conduct SME interviews for technical documentation (implementation guides, system specifications, configuration guides, data dictionaries, process flows).• Write (FrameMaker, RoboHelp) and test all consumer-facing text (user interface, error messages, and online help). Particular focus on Section 508 compliance and Web content readability.
Chrystle Taylor Skills
Chrystle Taylor Education Details
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Kennesaw State UniversityCommunication And Media Studies
Frequently Asked Questions about Chrystle Taylor
What company does Chrystle Taylor work for?
Chrystle Taylor works for Investment Metrics
What is Chrystle Taylor's role at the current company?
Chrystle Taylor's current role is Senior Technical Writer.
What is Chrystle Taylor's email address?
Chrystle Taylor's email address is ct****@****ite.com
What is Chrystle Taylor's direct phone number?
Chrystle Taylor's direct phone number is +140438*****
What schools did Chrystle Taylor attend?
Chrystle Taylor attended Kennesaw State University.
What are some of Chrystle Taylor's interests?
Chrystle Taylor has interest in Children, Kids, Cooking, Medicine, Investing, Exercise, Electronics, Home Improvement, Reading, Crafts.
What skills is Chrystle Taylor known for?
Chrystle Taylor has skills like Software Documentation, Technical Documentation, Online Help, Agile Methodologies, Technical Writing, Web Help, Framemaker, Robohelp, Sdlc, User Documentation, Reference Manuals, Sharepoint.
Who are Chrystle Taylor's colleagues?
Chrystle Taylor's colleagues are Sanjog Thapa, Joseph Townsend, Gene Vergules, Purnendu Kagtada, Blake Mclaughlin, Phil Bardsley, Susan Benedetto.
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