Caleb Shiffer Email & Phone Number

Wilmington, Delaware, United States

Wilmington, Delaware, United States

Wilmington, Delaware

Act as Business Relationship Manager for the Global Marketing department.Enterprise administrator for our entire Office365 environment. I manage SharePoint, Skype for Business, Exchange, and all other offerings in the Microsoft suite. Developed several business processes as workflows in SharePoint and bring solutions to the business which make workdays.

Responsible for maintaining and developing the Microsoft Sharepoint environment and deliverables. Currently administering our 2007 and 2010 environments as well as exploring Sharepoint Online (2013). Collaborate with employees in all functional groups of the company, both domestically and globally to gather user requirements for new site collections and.

Orchestrated the implementation of Optiva, an Infor Product Lifecycle Management (PLM) system. Worked with a cross-functional team of employees from the Vice President level to our sales force to gather requirements, design, test, and implement the PLM system.Solely responsible for the daily administration and configuration of Optiva while working closely.

Responsible for the health and maintenance of an Avaya VoIP infrastructure including s8710 Media Servers, G700 and G350 Media Gateways, over 1500 VoIP, digital & analog phones/cards, and Modular Messaging voicemail system.Managed projects for new sites including cabling, jack layout, equipment needs, WAN circuit orders and their test and turn-up. Gather.

Managed help desk employees (3-5) for corporate headquarters where my staff served as a first level of desk-side support for 100 on site users and as a second level of support for the IT staff at each of our international locations, approximately 1500 employees. I was also responsible for coordinating and assigning all move, add, change requests for.