Chris Hsiung Email & Phone Number

United States

Garden Grove, Ca

Machine Learning AI Churn Predictor in Jan 2020 – InnovationChallenge: Churn was the biggest cause of lost revenue in 2018 and 2019Countermeasure: Create a health score model to proactively identify customers who were not using our product.Accomplishment: A customer health dashboard was created so customer support could effectively prioritize retention effortsBranching & Merging Kaizen in Apr 2019 – Leadership & ManagementChallenge: High branching overhead was impacting staff engagement.Countermeasure: Adopted use of a merge tool which allowed a single merge for non-contiguous changesets. Streamlined branching overhead with value stream mapping.Accomplishment: Dev related merge effort across the department went from 115 hrs/mo down to 65 hrs/mo, a 43% improvement! Kept staff engaged with the new process.Implemented Customer Defect Tracking & Resolution (CDTR) in Feb 2019 – Leadership & ManagementChallenge: Process issues were impacting customers.Countermeasure: Implemented a prioritization strategy that involved valuating the financial impact of a bug.Accomplishment: 40 projects completed from Mar 1st through Dec 31st, 2019. Original goal was to complete 25.Implemented Electronic Logging Device (ELD) Feature in Dec 2017 – Leadership & ManagementWas scrum master for front end software development team. Managed resources from multiple office sites and coordinated backlogs in order to have end-to-end features ready to test for QA. Was able to deliver feature on time for the Dec 18th, 2017 ELD Mandate.Implemented Lean Software Development (LSD) Practices in April 2017 – Leadership & ManagementChallenge: Software delivery was constantly late.Countermeasure: Implemented a 2-week sprint cycle with a weekly backlog grooming to ensure sprint planning would go smoothly. Ensured team split large features in order to increase agility of the product.Accomplishment: OTD went from 67% in 2016 to 91.7% in 2017!

Garden Grove, Ca

Fleet Director 10: Teletrac's Next Generation Track and Trace Solution• Implemented drill down dashboards for fleet and safety metrics in Pentaho C-Tools• Redesigned UI and added mobile support for Reporting• Created on-demand API for e-mailing reports for viewing reports on mobile platformsFleet Director 9: Teletrac’s Flagship Silverlight Fleet Management Site• Solved concurrency issue regarding vehicle updates• Implemented Polygon Geofence support• Replaced Bing Maps with Google Maps and updated application to Silverlight 5

Garden Grove, Ca

FleetConnect: Teletrac’s Web service Portal• Rewrote existing XML and RMS Gateways into a single RESTful web service• Standardized shared libraries between existing gatewaysETL: Source data for Teletrac reports• Researched data reconciliation issues between incrementals and utilization data• Updated BI Client front end to include parameter validation• Created a Report API for extracting unformatted raw data into Excel

Tustin, Ca

EDAPT Suite: WE's K-12 Dashboard• Implemented password authentication and reset password functionality for the EDAPT Suite.• Developed a District and School Level LCAP Plugin for California Schools to track their LCAP.• Researched different BI stacks to integrate with the EDAPT Suite.

Pasadena, Ca

Lava: OneWest Bank’s Valuation Modeling Engine• Designed and implemented comment system.• Created data migration tool to move valuation data between regions.• Added support for First Federal, La Jolla, and Citi Bank portfolios into Lava.Instruments Rate Database: Consolidated Rates Database for the entire bank• Designed, implemented, and deployed database to a production environment.• Created PDF parser to upload rates into database.

Ontario, Ca

Lending 360: CU Direct’s flagship Loan Origination System.• Helped implement client-side and web-service side security.• Imported Microsoft Reporting services from ASP.NET application to WPF.• Authored feature design documents for new features. This included outlining implementation details, test cases, and integration points.• On boarded new developer to the Lending 360 product.

Ontario, Ca

Lending 360: CU Direct’s flagship Loan Origination System.• Interfaced with Single Sign On system to provide login and user administration capabilities.• Implemented administration screens using the MVVM coding pattern.• Provided support for Lending 360 throughout multiple regions.Lending 360 Prototype: Prototype of loan origination system to replace CUDL3• Learned WPF in order to demonstrate rich UI capabilities.• Demonstrated concept of workflow in prototype. The prototype was sufficient in demonstrating the concept of “queues”, where each application would move to each “queue” when all exit actions were completed.SmartFund 2: Second phase of our Imaging System within our flagship loan processing system, CUDL3• Added functionality to upload images directly onto a loan application. Also moved images from application to application based on specific business rulesInternet Lending: Worked on several portions of the UI within CUDL3.PSECU Membership Verification and Eligibility: New membership verification and eligibility section in CUDL3 for PSECU.• Implemented and documented complex eligibility criterion.• Worked with client using Visio flowcharts in order to ensure proper functionality.Manheim Automotive Financial Services (MAFS) Integration: Created windows services and web services that facilitated communication between CUDL and MAFS.• Spearheaded development side of the Manheim Automotive Financial Services (MAFS) Integration.• Adapted the asynchronous dataflow from the Document Integration project for use in the MAFS project.

Ontario, Ca

MACU Additional Collateral and Trade-Ins: Implemented new functionality into CUDL3 that allowed multiple collateral and trade-ins to be entered on a loan.• Modified database to allow a one-to-many relationship for trade-ins and migrated the trade-in data into new schema.• Implemented most UI functionality in JavaScript in order to avoid post backs that would affect existing functionality of our single page loan entry.Document Integration: Designed an asynchronous windows service that would take incoming faxes and attach them to the appropriate loan application.• Designed database and implemented project within two separate loan processing systems.• Designed an interfacing SOAP web service that consumed an image’s byte array and metadata in XML pushed by the windows service.

Becoming A Better Manager, Core

Masters, Engineering Management

Cum GPA: 3.550. Masters degree encompassing business, finance, and entrepreneurship.

Bachelor Of Science, Computer Engineering

Cum GPA: 3.646