Chimalakonda Sri Lakshmi Alekhya Email & Phone Number

Hyderabad, Telangana, India

- Lead and manage the team's performance in quality to ensure the services rendered are top-notch to the premium clients advertising on Google- Attend weekly business reviews and arrive at action plans to close the gaps discovered- Coach associates on how to handle customer issues aiming at customer satisfaction and compliance with the set guidelines- Conduct quality and root cause analysis to highlight people/product/process gaps-Generate ideas on how to address the gaps identified in analysis

India

- Provide optimization support to high-spending customers on Google Ads- Identify any opportunities that come in the way of delivering satisfactory services as expected by the clients- Garnered satisfactory comments for the service provided and also received recognition for meeting the set targets - Mentor newbies and ensure they receive adequate product and process guidance to carry on with their responsibilities further, independently - Manage ticket queue and make sure that the issues are resolved within the set SLAs

Hyderabad, Telangana

- Handle business clients globally and assist them with the issues encountered while using Uber services, aiming customer satisfaction.- Assist them with other Uber for Business products offered.- Follow-up regularly with the clients to ensure the best of our services- Suggest incites and methods to make the support protocols much better and customer-friendly

Hyderabad Area, India

- Providing business consultation and growth strategies to the restaurant partners as of how to boost sales- Optimizing menus and implementing strategies proactively, that assist restaurants in getting exposure to wider customer volumes- Making reports on the common issues complained by the restaurant owners on a daily basis and brainstorming as of how to work on them

Hyderabad Area, India

- Objective of the team is to erase any fraudulent practices to ensure a safer platform for riders- Review the documents of the drivers live on the Uber platform for any potential fraud- Deactivating them in case any fraud is proved- Understanding the pattern of fraud committed, bringing it to the notice and to be worked on

Hyderabad Area, India

- Attending to the complaints and problems faced by the restaurant partners during their business proceedings with Uber and providing prompt solutions- Making outbound consultation occasionally to restaurant owners in case of operating issues- Creating follow-ups with the issues regularly and making sure that the problem is resolved- Recognized as a STAR PERFORMER for maintaining good quality score constantly

Hyderabad Area, India

- Worked with the UK and Europe market- Provided instant resolution through chat medium to customer problems- Live interaction with customers for clear understanding of their inconveniences and providing the right solution

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Master Of Business Administration - Mba, Systems And Business Analytics / Statistics