Chris Swain Email & Phone Number

Celina, Tx, Us

Austin, Texas, Us

* Consistently achieved 150% of sales quota, driving substantial revenue growth.* Maintained a 95% client renewal rate across the entire portfolio.* Conducted quarterly QBRs, providing expert issue resolution and training for clients.* Mentored new hires, maintaining the lowest client churn percentage.* Identified and proposed tailored solutions to meet client needs using an empathetic sales approach.* Exceeded 125% of sales quota within the first four months in the role.

San Francisco, California, Us

* Spearheaded team efforts to surpass 200% of the monthly expansion goal in 2022 and 2023.* Recognized as Top Earner every quarter in 2022.* Developed and implemented strategic playbooks for deal acquisition.* Delivered 95% renewal rates across a portfolio of 100+ clients.* Utilized MEDDICC sales methodology to improve deal qualification and closure rates.

Mountain View, California, Us

* Steered a $4M/year portfolio with a consistent 95% renewal rate.* Exceeded the annual expansion goal by 125% while maintaining top-tier client satisfaction.* Collaborated with the Sales VP to build a robust expansion pipeline.* Held strategic QBRs with clients to uncover new expansion opportunities.* Applied start-up agility and fast learning to adapt to rapidly changing market conditions.

Burlingame, California, Us

* Served as Happiness Account Manager for the South Bay region, promoting healthy lifestyle initiatives.* Managed a team of Happiness Ambassadors, handling daily client-facing responsibilities.* Addressed customer concerns proactively and coordinated with internal departments for new client initiatives.* Took ownership of customer issues, ensuring timely resolution.* Demonstrated adaptability and quick learning in a fast-paced start-up environment.

Nashville, Tennessee, Us

* Oversaw enterprise-level customers across diverse industries, maintaining a 90% retention rate.* Directed a $6M/year portfolio, serving as the primary contact for renewal and contract negotiations.* Partnered with Account Executives and Customer Success Managers to identify expansion opportunities.* Achieved the highest expansion dollars for Q2 and Q3 on the Commercial Team.* Managed relationships with key clients including LinkedIn, Salesforce, and BNY Mellon.* Developed Yahoo's Fantasy Football email campaign, driving a 30% increase in sign-ups compared to the previous year.

San Ramon, California, Us

World leader in online reputation management (ORM), social media monitoring, and online privacy protection- Present and Demo SaaS online reputation management cloud software and services to SMB and Enterprise businesses (including multiple Fortune 500 companies)- Utilize consultative sales processes to broker high value contracts for Corporations, C-Level Executives and high net worth individuals.- Advise clients on the complexities of online reputation management (ORM) search engine optimization (SEO) and social media strategies to increase visibility of positive information/images in major search engines.- Actively manage select VIP accounts while conducting cross-sells, up-sells and renewals.- Efficiently manage a sales pipeline within Salesforce.com while constantly outperforming quota in both revenue and units.- Was awarded Service Hero in Q2 for 2011 and Q2 for 2012. Also was awarded Sales Hero in Q3 2013, Q4 2013 and Q1 2014 for being the top revenue maker and reaching over 120% of quota.- 2014 HIPPA for Business Compliant for HIPPA Privacy, Security, ARRA, HITECH and Omnibus

San Ramon, California, Us

-Trained clients on products-Worked closely with sales team to assist clients on best use of products-Assisted clients by solely by phone and email-Handle 30-40 client calls on a daily basis-Responsible for quick on-the -spot problem identification, efficient analysis and problem solving-Ability to effectively communicate and relay resolutions to a variety of clients with differing needs-Compiling client reports for our Executive Privacy clients based on in-depth background and internet research -Monitoring internet and other activity based on clients personal information on a monthly basis-Managed and upsold accounts that were priced at $99-$699/year to our ReputationDefender High Level Services

-Assisting and training customers for all products and product related services-Worked with Technical Support Manager on improvements for product support-Provided feedback for the development of new features for products-Tested all new releases for products-Point of contact for sales team to ensure customers purchased the best product for their needs-Vast knowledge of all products and services to route customer software concerns to proper department for further review-Maintained level of consistency in a fast paced environment