Chu Chen Email and Phone Number

- Technical Support for North American Customers- Project/Program Management- Leadership of the Application team

• Collaborated closely with the sales team to develop customer engagement plans.• Meeting with customers to understand their requirements from the technical point of view and provide the best solution• Defined product spec and project roles and responsibilities, deliverables and timelines by working closely with customers and internal teams.• Led a high-performing engineering team responsible for providing technical support to customers in the AIOT sector• Acted as a primary technical contact for key clients, ensuring successful adoption of our platforms and resolving any technical challenges from customers.• Collected customers' feedbacks and requirements on technical side to help internal engineering teams to define development plans.• Plan the release of SDK patch for customer on specific features• Built strong relationship with customer's different teams to complete timely preconstruction.• Established and created training programs for customer to enhance their knowledge of best practices on our platform, resulting in improved customer satisfaction and better communication.

• Advanced design of system architecture with hardware/system teams.• Design and development of microcontroller framework.• Design and implementation of a video analytics framework.• Integration with 3rd party video analytics algorithm to our solution.• Define the Battery Powered SDK development plan and release plan for customers• Lead team to provide technical support directly to customers• Responsible for SDK technical training program for internal team and external customers.

1 Maintain the media framework used to play and capture video/audio on Ambarella processors.2 NVR media framework design.3 Technical support for customers