• Develop and manage customer relationship to ensure high customer satisfaction with superb service quality.• Tele-marketing, email-promoting and enquiry reply in Dubai cargo market on daily basis.• Control of cargo acceptance, space booking and instruct ground handling agent to load cargo properly by sending flight load plan.• Track shipments meticulously to ensure cargo arrives on time.• Proactively solve all problems occurred during transportation.• Guarantee transit cargo connects flight in Dubai punctually.• Timely communicate with HQ office to ensure instructions are conveyed correctly without any delay.• Input business data, output reports and bill to customers.

• Translate to Chinese Pilot when they are trained in Aircraft Simulator at Emirates Aviation College.