Austin Chua Email & Phone Number

Singapore

CargoAi is revolutionizing airfreight with the industry's fastest-growing digital solutions. We deliver a comprehensive suite of cloud-native, API-first digital air cargo tools designed for freight forwarders, airlines, TMS providers, and GSAs.- Oversee and manage end-to-end complex sales cycles, including initial lead generation and qualification, through to final closing and post-sale support- Conduct comprehensive project and integration scoping for CargoCONNECT API solutions, ensuring alignment with client requirements and business objectives- Collaborate with internal and external stakeholders to gather and analyze technical and operational needs, defining project scope and deliverables

San Francisco, California, United States

- Partnered with an eight-person sales team to secure and upsell six Enterprise and 25+ SMB/Mid-Market deals across all four global regions worth $1.2 million ARR.- Developed and delivered technical sales presentations and demos, while providing detailed API and system integration specifications for proposed solutions in front of C-level executives and all relevant stakeholders.- Implemented sales methodologies including MEDDPICC, the Challenger Sale, and Solution Selling, resulting in a 20% reduction in average sales cycle length.- Managed all phases of product evaluations including custom or in-person demos, proof of concepts, responding to RFPs/RFIs, and continuous technical product development.

San Francisco, California, United States

Zencargo is a digital freight forwarder that aims to bring supply chains into focus and make it our customer's competitive advantage by providing them with tools, data, and insights to inform their decisions.- Owned and managed end-to-end logistics and communications of Zencargo's largest account worth over $6 million and six retail e-commerce clients by exhibiting effective stakeholder management in liaising between suppliers, carriers, and customers.- Improved on-time delivery rate KPI by 14% by utilizing logistics management software, analyzing and interpreting data, and maintaining positive relationships with vendors.- Led strategic initiatives resulting in a 12% month-over-month profit increase across accounts by applying carefully analyzed pricing strategies and securing advantageous rates through negotiations with carriers, truckers, and relevant vendors.

San Francisco, California, United States

Expedock aims to eliminate the inefficiencies that continue to plague the global supply chain and logistics industry by automating manual processes and connecting physical and digital data sources into one platform with the use of AI-powered automation.- Hired, trained, and empowered a team of 30+ members handling 15+ accounts. Ensured customer workflows were understood and completed with an accuracy level of 99.97% using AI and Machine Learning.- Increased total monthly revenue by 26% MoM over a 10-month period by formulating effective SOPs and training materials, identifying upsell opportunities, and conducting in-depth customer check-ins and QBRs with proper supporting data.- Improved the efficiency of onboarding new customer workflows by 33% by exhibiting a high level of knowledge and expertise in process improvement and customer success, while operationalizing end-to-end solutions to best suit each client’s needs.

Richmond, British Columbia, Canada

- Efficiently completed air waybills, customs declaration forms, and freight invoices, while arranging bookings for 650+ time-sensitive perishable airfreight shipments to various international and domestic destinations.- Owned and managed end-to-end logistics and communications for five international and four domestic client accounts worth $20 million.- Improved customer satisfaction scores by 25% by effectively tackling and resolving issues relating to delayed or lost cargo, unforeseen flight cancellations, and last-minute booking changes by airlines or clients.

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

- Increased ABM’s current OEM partners and introduced new products to ABM’s portfolio by effectively conducting research and communicating and negotiating with numerous biotech companies worldwide.- Efficiently completed several administrative tasks such as creating and sending invoices and receipts, updating the website and back-end, and negotiating cell licensing contracts.- Successfully completed commercial invoices, packing lists, waybills, B3 customs forms, and shipping labels to facilitate the export and import of goods.

Burnaby, British Columbia, Canada

- Increased Evo Car Share members by 300 through the use of effective communication and interactive skills during in-person conversations about member activation processes and membership benefits with the public.- Improved brand awareness by recommending and negotiating sponsorships and partnership deals.

Manila, National Capital Region, Philippines

- Effectively conducted research and prepared earnings reports and credit evaluation reports ahead of strict deadlines, after which provided accurate investment recommendations to the committee.- Interacted with key corporate executives during analyst meetings to aid research projects through the use of effective oral communication and interpersonal skills.- Was selected by management to represent the company in the Earnings Call of Megawide Inc., and provided management with valuable data and insights for research and analysis.