Senior Vice President PMLN Youth Wing Division Faisalabad

When we started this company, We were not sure about such a warm response from companies and clients. We started with Call Center, in the start we were the broker and then Authorized Dealers for different Canadian, USA, and UK Companies, here our Out Sourcing begins. In the start, we have our own call centre and we can also outsource projects to Asia, the Middle East and Europe. We are (A Registered Call Center From Software Export Board ).Pakistan & working for many reliable Clients of UK, USA, and Canada.Currently, we are doingTelemarketingcontrolling operation of UK Cabs offices Web Search and SurveysLead Generation & Calling Existing ClientsWeb Design & Web DevelopmentThird Party VerificationData Entry & CRM Handling, Email RespondingCustomer Care, Inbound, Call Back HandlingReport & Proposal WritingHelp Desk & Emergency ResponseSales and Appointment SettingOr we can do any customized work of you.In Short, we are providing Complete Solution for and Small or Medium Business because we have a strong and professional team of expert business developers and telemarketing executives.

I am responsible for City growth and Operations @ Careem, which is the MENAP region’s leading ride-hailing service and newest Tech Unicorn. We now operate in 100+ cities across 14 countries and host over 15 million users. More specifically for Faisalabad:1. Team Management 2. Retention & Churn3. Performance Management 4. Supply Acquisition5. Market Intelligence6. User Acquisition7. Growth Hacks

I am working as a Team Lead at Aims Technology. I am responsible to understand and satisfy customer requirements and exceed their expectation as much as possible. I also review intraday reports of company/agent performances. I collaborate with Operations Department Supervisors and RTA’s (Real-Time analyst) on identifying opportunities to further optimize workforce and possible improvement to Customer Service. In addition to this, I conduct orientation sessions of new hires regarding company rules and regulations/processes. I am responsible to perform the tasks of monitoring, organizing, and coaching teams on a daily basis. I handle escalated calls, complaints, questions, and queries, as required. I also facilitate cross-functional communication within employees to improve the working environment.