Chuah Cg Email and Phone Number

RESPONSIBILITIES:Ensure all fraud/suspicious application are rejected on a timely manner.Ensure fraud losses are kept within set KPI.Able to analyze and make decision on application reviewed to prevent losses.Liase with other banks fro cross checks.Contribute to strategies in combating fraud.Adhere to TAT on Suspicious Fraud Cases.Adhere to TAT on Card Redirection Request.Highlighted to management when fraud trend is detected.Working closely with others banks.Working closely with CAA, Telesales and dealers by providing training and guidance in detecting fraud.Ensuring STR for all suspicious or fraud cases are highlighted on a timely manner.Ensure all fraud cases is updated in ORMS on a timely manner.Ensure all rejected application is tagged correctly based on type of fraud for reporting purpose.Able to analyze fraud trend and provide recommendation.EXPERIENCES GAINED:Excellent in detecting fraud or suspicious applications for Hire Purchase, Mortgage, Credit Cards and Personal Loan.Excellent in identifying vigilant or suspicious employers.Capable of reviewing and investigate suspicious applications or documents to identify fraud elements to prevent fraud losses. Provide recommendation to mitigate fraud losses.

RESPONSIBILITIES:To ensure customers dispute cases is being handle within the TAT.To ensure all information and documents are filled accordingly for investigations purpose. To identify Common Purchase Point (CPP) merchants. To visit and investigate merchant which has suspicious transactions or activities.To prepare monthly fraud reporting for management reviews.To update management on latest fraud patterns and Modus Operandi.To conduct on site visit for collusive merchants.EXPERIENCES GAINED:Excellent in analyzing and detecting fraud patterns.Experience in detecting collusive merchants.Experience in doing User Acceptance Testing (UAT) for Authorization and Fraud monitoring parameters setting.Experience in doing Data Coversion during Bluemoon Project.

RESPONSIBILITIES:To set up rules for fraud detection system base on current fraud trend.To monitor and detect fraudulent transaction.To do fraud monitoring and detection from daily report checking, Risk Finder (Master card online) and GMONI.To block credit card which has fraudulent transactions and replace with new card.To call and verify with customers on credit cards transactions.To approve and decline daily credit cards transactions.Provide assistance and services to merchants on obtaining approval from issuing bank.To approve and decline balance transfer application from customer.To process emergency temporally increase limit request from customer.Receiving lost and stolen card reports from customer and block the card immediately.To conduct Business Continuity Management activities at alternate site.EXPERIENCES GAINED:Excellent in analyzing and detecting fraud patterns.Experience in detecting collusive merchant doing cash advance or account restructuring.Proven initiative and ability to work with minimal supervision.Good team player and Multitasking capabilities.Experience in doing User Acceptance Testing for credit card authorization department.Excellent organizational and motivational skills.

RESPONSIBILITIES:In charge of new supplier sourcing process for raw material, packaging materials and chemicals.Price negotiation with supplies.Key person in Purchasing & Inventory Department for ISO 9001: 2000.To conduct Annual Vendors Performances Accessment. Take care of company vehicles and machinery maintenance.EXPERIENCE GAINED:Experience in purchasing raw materials, packaging materials and chemicals for food industries.

Collecting housing loan installment.Prepare letter of demand for delinquent account.