David Chuang Email & Phone Number

The CX department is dedicated to delivering top-tier Customer Experience by seamlessly integrating digital and physical interactions to enhance brand engagement. Through strategic CRM Events, MarTech Optimization, Retail Marketing, and Data-driven Methodologies, we uphold our commitment to exceptional customer satisfaction. Continuously refining our customer experience strategy, we strive to set higher standards while fostering a culture of innovation and excellence within the organization.

Having taken my knowledge and best practices to the Korean market, I focused on driving technological innovation and efficiency. Through collaboration and adaptation, I was committed to maximizing success and fostering growth in this dynamic market.

Taiwan

Lead to achieve business and financial objectives by strengthening the performance and delivery of Market and Factory IT teams in Taiwan, the third-largest market in worldwide JTI.

Taiwan

Driving innovative IT strategy and execution to support 520+ retail stores and eCommerce operations for the No.1 health & beauty retailer in Taiwan. Responsible for annual IT strategy and delivery.

Taiwan

Lead a team to manage multiple systems and projects directed toward strategic multichannel retail business and essential organizational objectives.

Taiwan

Project Manager and Digital Team Lead for IT activities relating to Group Solution development / testing / deployment and on-going support. Interface with partner groups (Marketing and other external vendors) to coordinate project implementation activities.