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Chuck Yang Email & Phone Number

Senior System Analyst at NYCHHC at NYC Health + Hospitals
Location: Brooklyn, New York, United States 6 work roles 2 schools
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Current company
NYC Health + Hospitals
Role
Senior System Analyst at NYCHHC
Location
Brooklyn, New York, United States

Who is Chuck Yang? Overview

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Quick answer

Chuck Yang is listed as Senior System Analyst at NYCHHC at NYC Health + Hospitals, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Chuck Yang.

Chuck Yang previously worked as Senior System Analyst at Nyc Health + Hospitals and Service Desk Analyst at Nyc Health + Hospitals. Chuck Yang holds It Support from Per Scholas.

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Email format at NYC Health + Hospitals

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NYC Health + Hospitals

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Profile bio

About Chuck Yang

Chuck Yang is a Senior System Analyst at NYCHHC at NYC Health + Hospitals. They possess expertise in computer hardware, computer repair, computer hardware installation, computer maintenance, computer science and 32 more skills.

Listed skills include Computer Hardware, Computer Repair, Computer Hardware Installation, Computer Maintenance, and 33 others.

Current workplace

Chuck Yang's current company

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NYC Health + Hospitals
Nyc Health + Hospitals
Senior System Analyst at NYCHHC
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6 roles

Chuck Yang work experience

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Senior System Analyst

Current
Nyc Health + Hospitals

New York, NY, US

*Handle lv.2 and above Service Requests & Incidents*Ensures all ticket reach resolution within SLA*Monitor service desk queue and supervise staffs*Review ticket for quality and provide guidance for improvement*Work with other teams/vendors on major outages

Nov 2024 - Present

Service Desk Analyst

Current
Nyc Health + Hospitals

New York, NY, US

  • Provide IT support to 80,000+ HHC staffs.
  • Receive, prioritize, document and actively resolve end user requests.
  • Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA).
  • Provide support for issues related to password resets, MFA, VDI, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
  • Identify critical problems for submission to upper management.
Sep 2021 - Present

Service Desk Team Lead

Nyc Department Of Education

New York, NY, US

  • Provided IT support to 2 million+ NYCDOE staffs, students, and parents with iPad application and connectivity issues.
  • Managed devices with Microsoft MDM.
  • Handled escalated incidents from LV.1.
  • Achieved 90% FTR.
  • Share and document workflow with team members.
  • Work effectively within a tight-knit team and fast paced environment.
Nov 2020 - Aug 2021

Technical Services Engineer

Dga Security

New York, NY, US

  • Provide remote support to employees (Cisco AnyConnect VPN, VDI, VoIP) since Covid-19 pandemic.
  • Troubleshoot hardware and IP communication issues for various systems: DVR/IVS, Access Control Systems, Alarm Systems.
  • Worked with camera brands such as Axis, OpenEye, and Hikvision.
  • Worked with access control systems such as Keyscan and Feenics.
  • Provide technical support to clients over the phone, by email, or in person.
  • Communicate with client's IT to troubleshoot a variety of issues: IP Filtering, VPN Tunneling andPort Forwarding.
Oct 2019 - Apr 2020

Technical Services Specialist

Dga Security

New York, NY, US

  • Configure, repair, and test DVR/IVS (Linux & Window Based).
  • Configure and Test IP Cameras, Switches, Access control panels, and HID/Elite Cards.
  • Imaged PC sticks with Clonezilla.
  • Review new installation Work Orders and client IP forms.
  • Work closely with project managers and on-site technicians for installation.
  • Ensure accurate entries of all activity into databases and ticketing system.
May 2018 - Oct 2019

College Assistant

Brooklyn College

Responsible for managing 30 computer stations (monitor, keyboard & mouse,Tower) Verify peripherals are in good working order Report and document broken and malfunctioning devices Troubleshot daily issues using Dell diagnostic light codes Used light codes to determined issue severity, either resolving issue on first contact or escalating to supervisor.

Oct 2014 - Oct 2015
2 education records

Chuck Yang education

It Support

Per Scholas

Bachelor'S Degree, Computer Science

Brooklyn College
FAQ

Frequently asked questions about Chuck Yang

Quick answers generated from the profile data available on this page.

What company does Chuck Yang work for?

Chuck Yang works for NYC Health + Hospitals.

What is Chuck Yang's role at NYC Health + Hospitals?

Chuck Yang is listed as Senior System Analyst at NYCHHC at NYC Health + Hospitals.

Where is Chuck Yang based?

Chuck Yang is based in Brooklyn, New York, United States while working with NYC Health + Hospitals.

What companies has Chuck Yang worked for?

Chuck Yang has worked for Nyc Health + Hospitals, Nyc Department Of Education, Dga Security, and Brooklyn College.

How can I contact Chuck Yang?

You can use AeroLeads to view verified contact signals for Chuck Yang at NYC Health + Hospitals, including work email, phone, and LinkedIn data when available.

What schools did Chuck Yang attend?

Chuck Yang holds It Support from Per Scholas.

What skills is Chuck Yang known for?

Chuck Yang is listed with skills including Computer Hardware, Computer Repair, Computer Hardware Installation, Computer Maintenance, Computer Science, Computer Hardware Troubleshooting, Windows 7, and It Hardware Support.

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