Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Chuck Yang is listed as Senior System Analyst at NYCHHC at NYC Health + Hospitals, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Chuck Yang.
Chuck Yang previously worked as Senior System Analyst at Nyc Health + Hospitals and Service Desk Analyst at Nyc Health + Hospitals. Chuck Yang holds It Support from Per Scholas.
This section adds company-level context without repeating Chuck Yang's masked contact details.
Review company-level records connected to Chuck Yang before choosing the right outreach path.
Chuck Yang is a Senior System Analyst at NYCHHC at NYC Health + Hospitals. They possess expertise in computer hardware, computer repair, computer hardware installation, computer maintenance, computer science and 32 more skills.
Listed skills include Computer Hardware, Computer Repair, Computer Hardware Installation, Computer Maintenance, and 33 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
New York, Ny, Us
*Handle lv.2 and above Service Requests & Incidents*Ensures all ticket reach resolution within SLA*Monitor service desk queue and supervise staffs*Review ticket for quality and provide guidance for improvement*Work with other teams/vendors on major outages
New York, Ny, Us
• Provide IT support to 80,000+ HHC staffs.• Receive, prioritize, document and actively resolve end user requests.• Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA).• Provide support for issues related to password resets, MFA, VDI, MS Office, Windows, security access to printers, printer queues and business/clinical applications.• Identify critical problems for submission to upper management.
New York, Ny, Us
• Provided IT support to 2 million+ NYCDOE staffs, students, and parents with iPad application and connectivity issues.• Managed devices with Microsoft MDM.• Handled escalated incidents from LV.1.• Achieved 90% FTR.• Share and document workflow with team members.• Work effectively within a tight-knit team and fast paced environment.• On-board and trained 20+ techs on LV.1 help desk support.
New York, Ny, Us
• Provide remote support to employees (Cisco AnyConnect VPN, VDI, VoIP) since Covid-19 pandemic.• Troubleshoot hardware and IP communication issues for various systems: DVR/IVS, Access Control Systems, Alarm Systems.• Worked with camera brands such as Axis, OpenEye, and Hikvision.• Worked with access control systems such as Keyscan and Feenics.• Provide technical support to clients over the phone, by email, or in person.• Communicate with client's IT to troubleshoot a variety of issues: IP Filtering, VPN Tunneling andPort Forwarding.• Test, repair, and replace devices on client sites.• Ensure accurate documentation in the ticketing system.• Provide after hours 24x7 remote support.• Escalate device failures to vendors for troubleshooting and RMAs.
New York, Ny, Us
• Configure, repair, and test DVR/IVS (Linux & Window Based).• Configure and Test IP Cameras, Switches, Access control panels, and HID/Elite Cards.• Imaged PC sticks with Clonezilla.• Review new installation Work Orders and client IP forms.• Work closely with project managers and on-site technicians for installation.• Ensure accurate entries of all activity into databases and ticketing system.• Assist upper engineers with troubleshooting devices.
Responsible for managing 30 computer stations (monitor, keyboard & mouse,Tower) Verify peripherals are in good working order Report and document broken and malfunctioning devices Troubleshot daily issues using Dell diagnostic light codes Used light codes to determined issue severity, either resolving issue on first contact or escalating to supervisor Proper peripherals troubleshooting by disconnecting and reconnecting cables Identified and explained urgent technical issues to supervisors such as broken monitor, connectors, mouse or keyboards Answered software & hardware issues first hand from students Explained Windows User Account Control to students trying to install new software Provide best alternative software solutions to students Tutored students in introductory level computer science concepts
Quick answers generated from the profile data available on this page.
Chuck Yang works for NYC Health + Hospitals.
Chuck Yang is listed as Senior System Analyst at NYCHHC at NYC Health + Hospitals.
Chuck Yang is based in Brooklyn, New York, United States while working with NYC Health + Hospitals.
Chuck Yang has worked for Nyc Health + Hospitals, Nyc Department Of Education, Dga Security, and Brooklyn College.
You can use AeroLeads to view verified contact signals for Chuck Yang at NYC Health + Hospitals, including work email, phone, and LinkedIn data when available.
Chuck Yang holds It Support from Per Scholas.
Chuck Yang is listed with skills including Computer Hardware, Computer Repair, Computer Hardware Installation, Computer Maintenance, Computer Science, Computer Hardware Troubleshooting, Windows 7, and It Hardware Support.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts