Annie Chu Email & Phone Number

Texas, United States

Dallas, Texas, United States

San Diego, California, United States

• Design and document clear processes to help our team scale and handle rapid growth in ordervolume• Own triage process from end to end using Salesforce tools, including follow up with keystakeholders• Test new carriers across multiple geographies to improve service and drive logistics performance inparcel and freight.• Handle complex customer and dealer needs such as cross-border shipping, consolidated shipments,and expedited orders with firm deadlines. Facilitate 3PL with final mile white glove deliveries inforeign countries.• Guide sellers and customers through handling cross-border customs clearance, export or importdocumentation and determine what is required to facilitate delivery based on each country’sregulations.• Determine best carrier and method for particular shipments, obtaining quotes and registershipments with carriers.• Provide multi-leg international shipping quotes in a timely manner to influence conversion.• Work with Product and Engineering teams with initiatives to improve processes and implementnew tools to reduce bottlenecks and improve overall efficiency

New York, United States

• Follow up on pending and in-transit domestic and international shipments:o Obtain tracking updates, then surface them to customers, dealers, and internal support.o Proactively monitor shipment statuses and follow up on issues requiring intervention.• Manage proactive communication to key stakeholders and team:o Using internal tools to keep updates on all shipments from confirmation to delivery.o Communicating on any delays and changes in deliveries.o Maintaining Order Management details from start to finish.• Manage tracking, data logging, and project plans to ensure team and cross functional alignment

Greater New York City Area

• Provided operational support for customer service and sales team to fulfill customer’s request• Communicated with customer to ensure request has been completed• Optimized container loading for maximum efficiency and profit• Communicated with international partners to provide updates• Submitted and revised documents with steamship line and customers• Prepared and sent pre-alert documents to international partners• Cooperated with accounting team to prepare invoices received from vendors and warehouses

Greater New York City Area

• Directed the recruitment process by screening and interviewing candidates for open positions • Obtained feedback from hiring managers to keep candidates’ application updated• Facilitated communication with internal and external parties by sending follow-up correspondences to candidates and providing status updates to hiring managers• Assisted with general Human Resources functions

Seattle, Washington/New York, Ny (Remote)

• Reviewed resumes and interviewed over ten candidates weekly for open positions in the company• Conducted research on five positions to create new questions for interviews• Developed an interview scoring format to standardize the recruitment process• Monitored recruitment websites to help maintain healthy relationships with colleges

Syracuse, New York Area

• Consulted with National Grid for 14 weeks to help reduce meter failure rates by 75%• Proposed new cleaning tactics to optimize meter refurbishment process• Compared and analyzed data between 4 meter facilities in the North East region to help create solutions for Syracuse facility• Designed check-sheets for employees to complete for data collection process

Syracuse, New York

• Maintained positive rapport and communication with supervisors for better work efficiency • Maintained clean work environments to adhere to health and safety codes

Brooklyn, Ny

• Engaged and facilitated in a six-week program to help develop interpersonal skills in students • Created exercises and work plans for student activities

Syracuse, New York Area

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Kappa Phi Lambda Sorority, Incorporated, Asian Students In America (ASIA)

Advanced Regents Dipolma

Activities and Societies: SWAT (Success With A Tutor), Swim Team, Math Club