Annie Chu Email & Phone Number

Dallas, Texas, United States

San Diego, California, United States

• Design and document clear processes to help our team scale and handle rapid growth in ordervolume
• Own triage process from end to end using Salesforce tools, including follow up with keystakeholders
• Test new carriers across multiple geographies to improve service and drive logistics performance inparcel and freight.
• Handle complex customer and dealer needs such as cross-border shipping, consolidated shipments,and expedited orders with firm deadlines. Facilitate 3PL with final mile white glove deliveries inforeign countries.
• Guide sellers and customers through handling cross-border customs clearance, export or importdocumentation and determine what is required to facilitate delivery based on each country’sregulations.
• Determine best carrier and method for particular shipments, obtaining quotes and registershipments with carriers.

New York, United States

• Follow up on pending and in-transit domestic and international shipments:o Obtain tracking updates, then surface them to customers, dealers, and internal support.o Proactively monitor shipment statuses and follow up on.
• Manage proactive communication to key stakeholders and team:o Using internal tools to keep updates on all shipments from confirmation to delivery.o Communicating on any delays and changes in deliveries.o Maintaining.
• Manage tracking, data logging, and project plans to ensure team and cross functional alignment

Greater New York City Area

• Provided operational support for customer service and sales team to fulfill customer’s request
• Communicated with customer to ensure request has been completed
• Optimized container loading for maximum efficiency and profit
• Communicated with international partners to provide updates
• Submitted and revised documents with steamship line and customers
• Prepared and sent pre-alert documents to international partners

Greater New York City Area

• Directed the recruitment process by screening and interviewing candidates for open positions
• Obtained feedback from hiring managers to keep candidates’ application updated
• Facilitated communication with internal and external parties by sending follow-up correspondences to candidates and providing status updates to hiring managers
• Assisted with general Human Resources functions

Seattle, Washington/New York, NY (Remote)

• Reviewed resumes and interviewed over ten candidates weekly for open positions in the company
• Conducted research on five positions to create new questions for interviews
• Developed an interview scoring format to standardize the recruitment process
• Monitored recruitment websites to help maintain healthy relationships with colleges

Syracuse, New York Area

• Consulted with National Grid for 14 weeks to help reduce meter failure rates by 75%
• Proposed new cleaning tactics to optimize meter refurbishment process
• Compared and analyzed data between 4 meter facilities in the North East region to help create solutions for Syracuse facility
• Designed check-sheets for employees to complete for data collection process

Syracuse, New York

• Maintained positive rapport and communication with supervisors for better work efficiency
• Maintained clean work environments to adhere to health and safety codes

Brooklyn, NY

• Engaged and facilitated in a six-week program to help develop interpersonal skills in students
• Created exercises and work plans for student activities

Syracuse, New York Area

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Kappa Phi Lambda Sorority, Incorporated, Asian Students In America (ASIA)

Advanced Regents Dipolma

Activities and Societies: SWAT (Success With A Tutor), Swim Team, Math Club