Siow Fang Chua Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Overseeing Network & System Engineering and Operations of Astro Fibre service

Leading teams in charge of Celcom IT Infrastructure Engineering and Operations that include Infrastructure Operation Center, Data Center, Server & Storage, Networking & Security (shared) and Enterprise ComputingTeam Achievements1. Successfully delivered with Celcom Network team, high level strategy and framework for Network-IT SDN & NFV Convergence2. Successfully achieved Capex Cost Avoidance of RM7mil within 8 months by reengineering of the entire Celcom IT network from Core to Access Network to avoid spendings for Capacity Upgrade and EOS Management3. Successfully resolved signalling interworking problem between Billing System (Huawei CBS) and Evolved Packet Core network (Huawei)4. Successfully designed and delivered various network security initiatives for hardening of Celcom internal WiFi network

1. Lead & deliver Enterprise Service Management Transformation Program Phase 1 that includes a) B/OSS system capability building b) Key business & customer experience process improvememts c) Defining key Touch-Points KPIs and SLAs to achieve Unmatched Customer Experience2. Defining Enterprise Service Management 3-year Ambition and Strategies for Customer Stickiness3. Formulate Enterprise Service Management Transformation Program Phase 2 a) Digital Service Management - One-Stop Servicing Portal and Mobile App for Mobile, Fixed and Solution services, laying foundation for vertical specific managed services offerings b) Digital Thought Partner - Value Propositions for Digital Utility and Industry 4.0 solutions and managed services c) Enterprise User Group as key strategy to delight enterprise customers by providing an open and structured channel for enterprise customers to feedback on support and product/solution related requirements and improvements

Malaysia

Managing teams for Operation Support System (OSS), Software Defined Network & Network Function Virtualisation (SDN/NFV), Cloud & Software-Defined Data Center (SDDC), Carrier Wi-FiTeams achievements include1. Successful POC for end-to-end Carrier Wi-Fi network using SDN/NFV platform integrating 6 different VNFs 2. Spearheading and successfully delivered SDN/NFV deployment strategy which includes a) Standardisation of Computing Specifications for NFV and Cloud b) Data Center upgrade strategy to cater for High Density Rack deployment c) Data Center Interconnect Architecture d) Openstack Software Architecture to support High Availability and High Performance e) Ceph Storage testing and performance verification3. Created end-to-end RFP requirement documents and floated RFPs for SDN/NFV network4. Achieved significant savings (Capex & Opex) through consolidated purchase of Server & Storage on group level (TIME Fixed Line, Global Transit and AIMS) 5. Designed and developed in-house Self-Healing and Self-Diagnostic tools for FTTx services as part of Touch-Point Empowerment tool to improve Customer Experience

Selangor, Malaysia

End-to-end Performance and Service Management for IP, Transmission & Voice ServicesStrategy & Development of Operation Support Systems (OSS)

Setting up state-of-the-art, carrier grade OSS systems & ISP Application Platforms for Carrier, B2B and B2C business on IP, transmission, fiber network (FTTH) & VoIPChief Architect for TIME Customer Journey AutomationOSS area of focus includes :1. Fibre & Outside Plant (OSP)2. PDH, SDH, DWDM3. IP MPLS, Metro-E, GPON4. Softswitch, VoIPISP Application Platform area of focus includes :1. DNS, Radius, Email RelaySystems include1. AMDOCS Cramer2. Telcordia Network Engineer3. IBM Tivoli Netcool & ITNM4. IBM Tivoli Cognos & TNPMTeam achievements include1. Successfully delivered unified Fault Management system using IBM Tivoli Netcool & ITNM for IP, Transmission, Voice and Fibre network monitoring2. Successfully delivered unified Performance Management system using IBM Tivoli Cognos and TNPM for IP, Transmission and Voice network3. Successfully designed, developed, deployed and support (DevOps) in-house Zero-Touch Provisioning for Fibre Broadband (GPON & wireless router) and Voice services nationwide4. Successfully designed, developed, deployed and support (DevOps) in-house Network Inventory Control System for IP and GPON network5. Successfully standardised GPON profiles based on customer segmentation (FTTH & FTTO) to improve manageability of the network6. Successfully migrated all broadband customers to new RADIUS platform7. Successfully automated migration of voice customers to new VoIP platform

Selangor, Malaysia

Leading a team in charge of End-to-End Customer, Service & Performance ManagementCustomer Experience & Service Management forVoice, Data Broadband, Prepaid/Postpaid, IDD/Roaming and VAS ServicesPerformance Management for 1. Ericsson & Huawei GERAN/UTRAN2. Ericsson & Huawei CS/PS Core Network3. IP RAN (Ericsson Minilink) & IP MPLS (Ericsson MPBN)4. NSN Prepaid IN, Postpaid & Mediation Device5. Huawei ISC & Carrier Least Cost Routing6. Tekelec SMSR,Ericsson WAP Gateway & MMSC, VMS, RBTOwner for Service Outage War Room Management and Festive Peak ManagementSignificant Team's Achievements :1. Team successfully improved 3G Broadband Customer Experience by optimising IP RAN transmission capacity without upgrade, savings on upgrade Capex.2. Team successfully analysed and improved Ericsson RNC MP Load Sharing that improved Customer Experience in 3G Voice and Broadband.3. Team successfully analysed and resolved silent call issue due to integration between MSC and Billing System.4. Team successfully achieved satisfactory Customer Experience on SMS through parameters manipulation during festives despite capacity bottleneck.

Selangor, Malaysia

Leading a team of 12 engineers working on NGOSS1. Team designed and developed in-house Service Quality Management System (SQM)2. Team automated Network Performance Monitoring for Ericsson MSS, IP MPLS (Ericsson MPBN), NSN C@O Prepaid IN3. Team automated Network Capacity Monitoring for IP MPLS ((Ericsson MPBN))4. Team achieved RM10mil combined Capex/Opex savings within 6 months through in-house development of OSS/BSS systems (excluding SQM and Automated Network Performance/Capacity Monitoring) 5. In-house development of Customer Experience ManagementSystems include1. IBM Tivoli Netcool2. Aircom Optima3. BMC Remedy4. Nexus Signaling Surveillance5. Sigos SITE & Global RoamerNominated as OSS SPOC for EUGAP (Ericsson User Group Asia Pacific) representing 31 OpCos in Asia Pacific region from 2009 to 2011

Selangor, Malaysia

1. Specialised in CMM & CMM-I Certification2. iDEN HLR & GSM OMC Design & Development

Penang, Malaysia

High Speed Gigabit Ethernet Optical Transceiver Tester Development