Caroline Hubble, Msod, Crp Email & Phone Number

Franklin, North Carolina, United States

♦ Manage the implementation of diverse evaluation studies, including designing approaches to assess business impact and return on investment (ROI) of performance improvement initiatives♦ Deliver needs assessment, evaluation strategy consultation, and coaching to global network of public and private sector clients♦ Manage online course curriculum, including designing, developing, and facilitating courses for various organizations, associations, and universities regarding evaluation principles and best practices♦ Manage contract process to ensure request for proposal, contract agreements, and billing occurred efficiently and accurately

Mission, Ks

♦ Managed operations team responsible for effectively scheduling 500+ global training sessions a month and oversee contractual relationship of 300+ independent trainers♦ Maintained strong business relationship with contractors; address contractual inquiries, violation of terms, and financial accountability to ensure alignment with organization’s requirements♦ Managed certification efforts to ensure effective on-boarding of qualified trainers, including maintaining training material and procedural processes ♦ Provided coaching to trainers on facilitation best practices and conducting online courses to foster attainment of performance requirements

♦ Provided operational and project management expertise to manage department and enterprise-wide program evaluation strategies♦ Partnered with instructional design team to identify learning needs and strategy for evaluating programs♦ Selected as core team member for enterprise-wide learning outsourcing project♦ Validated contract requirements and schedules to secure alignment with company’s learning and business direction♦ Partnered with finance team to provide learning context during business case development and pricing negotiations♦ Managed Learning Operations and Business Value Measurement work efforts during project initiation and mobilization phases to ensure enterprise-wide business requirements were addressed and measured♦ Managed complex learning reports for executive management to convey professional and leadership development results

♦ Facilitated needs analysis and consultation with management to identify performance solutions to align employee training and professional development requirements to key business performance drivers♦ Project manager responsible for implementing reporting strategy for the business unit’s scorecard people development section♦ Managed business unit retreat for 45+ senior managers, including execution of leadership development activities♦ Temporarily assigned to Enterprise Learning Department to develop company’s leadership curriculum evaluation strategy

♦ Project manager for launch of national training department charged with assessing business need, developing organizational structure and budget, hiring and mentoring new team members, and documenting department procedures♦ Supervised training team to ensure learning and professional development needs of five loan production centers were fulfilled♦ Designed and implemented skills training and professional development curriculum for 350+ nationwide new hires♦ Successfully managed 20+ project team focused on designing employee and manager professional development program♦ Managed national on-the-job coaching program to support achievement of quality and production goals of new production centers

♦ Designed, developed, and delivered training courses and tools to support new product and policy initiatives♦ Increased sales numbers and improved transaction quality through implementation of customized coaching solution♦ Nominated by regional management to provide new automated application training resulting in strong acceptance of initiative

♦ Managed five state research project designed to capture television viewing habits of 80+ volunteer households♦ Provided extensive training and coaching to household members to foster timely and accurate viewing data submission♦ Designed and facilitated pilot training program for 20+ new program specialists

Master Of Science (Ms), Organizational Development

Certifcate, Project Management

Completed extensive 8 month Project Management Certificate program

Bachelor Of Arts (B.A.), Psychology