Boon Fu Chu Email & Phone Number

Singapore

• Acted as the primary client contact for Clinic Management Software, swiftly addressing inquiries via tickets, emails, and calls.• Provided proactive live support, utilizing deep system knowledge to assist clients with software issues.• Performed migration processes from other software systems, ensuring smooth transitions and data integrity.• Conducted checks and performed patching for data issues, ensuring data accuracy and system reliability.• Reviewed and validated bugs reported by junior team members before sending them to the developer team, ensuring accuracy and efficiency.• Maintained system reliability by logging, reporting, and monitoring bug incidents.• Collaborated closely with internal teams, such as developers or product managers, to prioritize and address software issues, ensuring timely resolution.• Conducted thorough User Acceptance Testing (UAT) for software updates, ensuring high quality and functionality.• Optimized system functionality through testing and validation of updates.• Utilized MSSQL during UAT testing and bug checking to ensure database integrity and performance.

Johor Bahru, Johore, Malaysia

• Install, configure and test on hardware and software.• Recommend and perform PC/hardware upgrades and repairs.• Onsite checking and provide solutions to solve client hardware failure.• Mapping system master data though Microsoft Excel.• Provide live supports to client who face problems with the system.• Manage and troubleshoot existing software applications and programs.• Communicate with client to identify business challenges.• Customize and design report base on client requirement.• Provide software training to client and advise them on the best ways to use the software.• Perform data analysis and interrogation.• Check and solve database issues.• Logging, reporting and monitoring bug/incidents.