Boon Fu Chu Email & Phone Number

Singapore

• Acted as the primary client contact for Clinic Management Software, swiftly addressing inquiries via tickets, emails, and calls.
• Provided proactive live support, utilizing deep system knowledge to assist clients with software issues.
• Performed migration processes from other software systems, ensuring smooth transitions and data integrity.
• Conducted checks and performed patching for data issues, ensuring data accuracy and system reliability.
• Reviewed and validated bugs reported by junior team members before sending them to the developer team, ensuring accuracy and efficiency.
• Maintained system reliability by logging, reporting, and monitoring bug incidents.

Johor Bahru, Johore, Malaysia

• Install, configure and test on hardware and software.
• Recommend and perform PC/hardware upgrades and repairs.
• Onsite checking and provide solutions to solve client hardware failure.
• Mapping system master data though Microsoft Excel.
• Provide live supports to client who face problems with the system.
• Manage and troubleshoot existing software applications and programs.