Application Support Engineer
Current- Acted as the primary client contact for Clinic Management Software, swiftly addressing inquiries via tickets, emails, and calls.
- Provided proactive live support, utilizing deep system knowledge to assist clients with software issues.
- Performed migration processes from other software systems, ensuring smooth transitions and data integrity.
- Conducted checks and performed patching for data issues, ensuring data accuracy and system reliability.
- Reviewed and validated bugs reported by junior team members before sending them to the developer team, ensuring accuracy and efficiency.
- Maintained system reliability by logging, reporting, and monitoring bug incidents.