A Certified Project Management Professional (PMP) and Scrum Master, I excel in planning and executing critical, high-value projects with global scope, enabling business transformation and achievement of financial and operational goals. I blend business and technical acumen to communicate, motivate, and empower teams to drive results. My highlights include:★ PMO DEVELOPMENT: At WGU I developed the PMO strategy, roadmap and evaluation approach (CMMI model) to mature the PMO. The PMO was organized in portfolios for delivery, and domains for improvement projects to continue PM core work and increment the PMO roadmap. Partnered with Senior Managers and PMs to develop and document (often new) policies, procedures, templates, and an agile PMO cadence. Created an intuitive, self-service SharePoint site for PMs to navigate through these revised artifacts and had short (you-tube like) training videos created. Developed and implemented performance and value metrics and reporting for the PMO at the delivery and roadmap tracking levels. ★ PROJECT MANAGEMENT: At American Express, I managed their PMO and all technologies teams on a multi-year, multimillion-dollar project to spin-off their Global Business Travel division into a separate business entity. Project impacted 20,000+ contracts with 15,000 employees in 36 different countries.★ PROGRAM LEADERSHIP: I managed a three-year program to implement a new customer service floor in the American Express Cybercity complex in India. This involved hiring 450 new customer service representatives and working with business and technology executives to deploy new datacenter infrastructure, voice/data network, equipment, and applications. We realized an $11M cost savings.★ CHANGE MANAGEMENT: For American Express's World Service Technology portfolio, I developed the processes, tools, team structure, and reporting needed to lead the technology expense management program for US Card Operations. A $34M annual expense and re-engineering program where I mentored 1 Senior Vice President and 8 Vice Presidents in cost-effective portfolio management strategies resulting in $45M in cost savings/cost avoidance. A dynamic public speaker, facilitator, and negotiator, I provide big-picture vision and detailed leadership. I am recognized as a strategic thinker, problem solver, and tactical execution specialist with a sense of humor. If you would like to learn more about my work, please connect with me on LinkedIn.