Developed and led overall operations strategy for company enabling rapid expansion with ongoing commitment to world-class operations. • Provided restaurant excellence and training support to over 9,000 employees in 20 markets worldwide with total of 350 restaurants.• Developed and lead customer analytic and food safety programs across the entire system. Brand loyalty, operational and food safety metrics all improved double digit since inception.• Established new market/restaurant opening process to enable rapid growth of brand internationally.• Lead training team to establish eLearning courses to build capability in all roles from team member to Area Coach. • Operated as key partner with IT department in sourcing and implementation of global POS/BOH solution for company.

Served as company operations leader for Northern California leading 13 area coaches and 87 restaurants across four major markets. Executed administrative procedures such as business reporting and analyses, budget management, and routine follow-up. • Built and aligned talented area coach and restaurant general manager team and leveraged multiple business partners to drive sales of $140,000,000 and optimize profitability. • Established and shepherded a centralized training process for shift leader and assistant manager development that helped improve operations, lower management turnover and create a deep bench of junior managers.