Chuck Burns Email & Phone Number

Seattle, Wa, Us

I was appointed Station Operations Manager within one year in role as an Operations Manager.I launched and was Operations Manager at one of the highest volume AMZL facilities in the USA. I led and developed a team of 15+ salaried leader direct reports and 250+ Associates with responsibility for safety, quality, volume planning, scheduling/attendance, payroll execution, and overall Station performance. I drive productivity and lean operational efficiency improvements through data-driven decisions and analytical problem-solving. I ensure customer orders are delivered ahead of SLA, while exceeding quality and cost metric standards. Highlights of accomplishments in this role include:• Saved an estimated $15M in annual labor spend by securing Director and Program Manager approval with white paper docs and CM to implement 4 process innovations (for MHE rollers and Lean processes) that impacted a total of 50+ AMZL stations.• Drove 20% increase (+2.06% to benchmark goal) in weekly TPH (package throughput per payroll hour) within 90 days.• Reduced daily PNOV (Package Not On Van quality metric) from 600+ to 190 daily after 2 quarters as Station Leader.• Raised SLI (Safety Leadership Index- employee safety reporting results) from 82% to 91% positive within 90 days in the building.• Achieved 91% adoption in 60 days for new package tracking process launch- #1 in NY Metro Region.• Lowered associate attrition from 2.0%+ weekly average to under 1% in 2 quarters through positive culture and engagement.• Promoted 8 salaried leaders to higher-ranking leadership roles through succession planning, 30/60/90-day goals, and stretch assignments.

In this role, I led property maintenance operations and service for 800 townhouse units in a luxury rental complex with a team of 8 direct reports. I managed service tickets and purchasing for plumbing, electrical, painting, and repairs. I employed third-party vendors and contractors for major projects while ensuring code compliance of all work on property.Highlights of accomplishments in this role include:• Recognized by VP Team for fiscal control, cost-limiting initiatives, exceptional execution, and resident satisfaction results.• Decreased vacancy rate from 20% to under 5% during tenure.

San Diego, California, Us

I spearheaded marketing, sales, profitability, and operational excellence with full P&L responsibility for a $7M annual volume store. I developed and implemented strategies to leverage Petco programs, tools, and resources to improve and grow the business/ market share attainment. I managed standards, reporting, operational excellence, and audits for business operations including visual merchandising, safety, inventory control, and loss prevention.Highlights of accomplishments in this role include:• Attained #3/24 overall store performance ranking for 2 consecutive years.• Oversaw planning for on-site and community engagement events, such as adoptions, school visits, and animal-welfare events.• Selected as District captain for shrink, directed preparation and annual inventory across Suffolk County NY locations.• Led and closed sensitive HR investigations. • Promoted 2 Assistant Store Managers and 3 Department Managers to store leadership roles.

- During my tenure, one of my Department Managers was promoted to Assistant Store Manager, and two Associates were promoted to Department Manager positions.- Shrink decreased significantly in each of the business’ Departments.- The Store’s Paint Department improved from having some of the lowest sales in the District to being one of the top Departments in the Region.- The Store’s interior projects department (home interior remodeling) achieved $1.5M in annual sales during my tenure- a District record, and one of the top within the entire company.

Paris, Ile-De-France, Fr

I hired and rebuilt an underperforming store team to drive sales through training and development, coaching, and creating an outstanding, service driven culture. I trained all new team members on customer service, operations, performance, and loss prevention with goals to exceed company KPIs. I utilized the P&L results and performance reporting to analyze data and implement corresponding, strategic business changes. Highlights of accomplishments in this role include:• Exceeded the annual sales forecast by producing positive comp performance. • Reduced the store’s shortage percentage from 17% to under 3% by closing internal theft cases in partnership with Regional LP Director.• Created and executed sales focused visual merchandising initiatives that promoted 100% aged inventory sell through in two quarters.

Goleta, Ca, Us

In this role, I led a team of 20+ associates to generate $5M in sales at the UGG Australia Store. I directed visual merchandising to promote the brand image while managing inventory, financial profitability, and labor. Highlights of accomplishments in this role include:• Increased Units Per Transaction (UPT) from approximately 1.5 to 2.0+ in 2 quarters and raised Average Dollars per Sale (ADS).• Ideated and executed initiative to replace halogen sales floor lighting model with LED bulbs. Implemented in 35+ US stores, saving $87K+. • Engaged, motivated, and developed the team members with 2 Assistant Store Managers promoted to Store Manager.

Columbus, Oh, Us

I hired and trained a new store leadership staff at Express. I carried responsibility for workforce management (hiring, training, development), merchandise flow, P&L and all expenses, loss prevention, and succession planning. Highlights of accomplishments in this role include:• Achieved the second-highest positive sales comp in the district of 20+ Stores.• Improved internal audit scores from failing to well above passing (through accountability mechanisms, training/ development of existing and new Team members/ leaders, and adherence to standard work), increased sales and margin, and decreased operational shortage.

Minneapolis, Mn, Us

With Target, I mitigated shortage risks with a team of 3 direct reports and 200+ Store Associates by preventing, investigating, and resolving theft. I drove physical security and safety processes while leading store response to emergency crisis situations. I educated store leaders and teams on emergency preparedness and physical security. I developed strategy and tactics that reduced shortage. Highlights of accomplishments in this role include:• Lowered primary store shrink from over 2% to 1.1% during tenure.• Prevented over $500K in annual loss.• Ranked as #1 in the Long Island/ Metro District for merchandise recoveries.• Led and assisted other stores in dozens of internal/external LP investigations in partnership with law enforcement.

• I Oversaw policy and procedure execution to exceed stringent manufacturing standards.• Met with clients regularly, resulting in sales and maintenance contracts and extensions.• I managed third party production partners, and oversaw all quality control/ final product assembly.• I managed warranty claims/ product repairs and remanufacturing.• I assembled electronic components, focusing on SMT (surface mount technology) PC boards.

• Partnered with senior leadership on initiatives resulting in double digit positive sales comps.• Designed and implement cost cutting and quality ensuring production initiatives.• Planned and executed trade show brand representation and marketing initiatives.• Executed new client brand introductions, resulting in major sales contracts.

• I worked in high volume, specialty bicycle shops as a mechanic and salesperson. • I also personally maintained a fleet of approximately forty rental mountain bikes at a shop run rental facility. • I was also a mountain biking instructor, and trained competitive cyclists, to maximize their training efforts and improve cycling technique/ technical competency/ optimize results in competition.• I advised customers on new bike purchases, and provided insights and technical knowledge on component upgrades and safety gear/ apparel purchases.• I custom speced and assembled high end mountain, BMX, and road bikes.

Bachelor Of Arts (B.A.), Criminal Justice/ Sociology

High School Regents, General